ChurnZero

MARCH 4, 2022

If you’ve clicked through to read this article, then you’re probably wondering, “what the heck is a force field analysis, anyway?” Though it sounds like the stuff of science fiction, we can assure you that a force field analysis has many practical applications that are firmly based in our current reality. Define your objective.

Feedback 95

Feedback SaaS Personalization Management 95

NobelBiz

JULY 22, 2021

Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). The post VIDEO & ARTICLE: The Future of Post-Call Analysis in Contact Centers appeared first on NobelBiz®.

Contact Center 52

Contact Center SaaS Coaching 52

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

SaaS 98

SaaS Metrics Enterprise Surveys 98

CSM Magazine

NOVEMBER 24, 2021

The process of developing a software system involves various stages such as requirement analysis, design, development, testing, deployment, etc. When it comes to developing SaaS platforms, the development lifecycle takes a different course. What is SaaS Development? To find out more about this topic, see: [link].

SaaS 52

SaaS Advertising Feedback Marketing 52

CSM Practice

MAY 13, 2020

CSM Practice conducted a weekly survey to observe potential improvements with how the crisis impacted SaaS companies and customer success management teams. We generated an overall analysis of the pandemic effects on Customer Success from around the globe. SaaS Companies Return to Work Plans. Subscription Model.

SaaS 83

SaaS Surveys Upselling Customer retention 83

JivoChat

NOVEMBER 22, 2021

Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . The importance of SaaS Content Marketing? 10 Saas Content Marketing strategies to implement.

SaaS 52

SaaS Marketing B2B Metrics 52

CustomerSuccessBox

APRIL 27, 2022

Upselling is crucial for any B2B SaaS business. So, having B2B SaaS upselling strategies is vital for your business growth. Let’s walk through this guide to know more about upselling strategies that you need for your B2B SaaS business. Why are B2B SaaS upselling strategies important? But, is that as easy as it sounds?

Upselling 52

Upselling B2B SaaS Feedback 52

aircall

NOVEMBER 28, 2022

Pipedrive is a SaaS unicorn—a deal-driven CRM solution which empowers marketing and sales teams. QA Specialist reviews provide more meaningful insights and higher analysis of trends and reporting. There are 900 employees globally, serving 100,000 businesses across 179 countries. Book a demo.

SaaS 62

SaaS Calibration Customer Service Benchmark 62

Education Services Group

MARCH 18, 2020

This also means that CS is primarily referenced with some level of connection to SaaS. But just because CS originated within SaaS does not mean that it only applies to businesses with an ‘as-a-service’ business model. Non-SaaS businesses are hopping on board the Customer Success train to meet market demand and consumer expectations.

SaaS 52

SaaS Best practices Metrics Benchmark 52

GetFeedback

JULY 6, 2020

Interview with Corrina Owens, marketing and demand generation manager at SpendHQ—a leading SaaS spend analysis solution—about her career in the customer experience space.

SaaS 174

SaaS Marketing Customer Experience Management 174

CustomerSuccessBox

MARCH 11, 2019

However, there are 4 important customer onboarding metrics that every SaaS company should measure. Specific Data Analysis. Data analysis will help you understand each customer’s specific problems. The post 4 customer onboarding metrics that SaaS companies should measure! Time to Value.

Metrics 88

Metrics SaaS Marketing Sales 88

CSM Magazine

MAY 2, 2024

Zenarate, a leading SaaS provider of AI-powered skill-based learning and development for customer-facing agents, today announced the next generation of their personalized AI Coach platform. About Zenarate Zenarate AI Coach is an award-winning enterprise SaaS platform transforming how companies develop top-performing customer-facing teams.

Gamification 52

Gamification Coaching Scripts SaaS 52

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

Amity

NOVEMBER 21, 2016

SaaS customer success leaders publicly encourage greater adoption of this practice. I’ve found that SaaS vendors use seven distinct strategies to empower CSMs with customer benchmarking. The sponsor creates the survey, collects the data and does the analysis. I’ve written more about this link in a recent post.

Benchmark 59

Benchmark SaaS Best practices Metrics 59

SmartKarrot

FEBRUARY 26, 2021

Analysing your competitors is necessary for any SaaS business to grow and develop in terms of customer satisfaction. In this guide, you will learn all about competitive analysis, market trends, how to conduct a competitive analysis, threats to your SaaS company, evaluate opportunities and position accordingly as per SWOT analysis.

SaaS 10

SaaS Marketing B2B Sales 10

SmartKarrot

JULY 4, 2022

Your customers are truly the most important stakeholders in the SaaS company. Every SaaS business needs to know why its customers are churning. This is why SaaS customer churn analysis is important. What is Customer Churn Analysis? Why is Customer churn analysis important?

SaaS 10

SaaS Upselling B2B Metrics 10

ChurnZero

APRIL 1, 2024

AI is changing just about everything within the SaaS and technology space. 3: Automated Feedback Collection and Analysis Leverage AI to automate the collection and analysis of feedback throughout the onboarding process. It’s easier than ever before to map out effective customer journeys with au tomated milestones and tasks.

Journey mapping 76

Journey mapping Feedback SaaS Surveys 76

Lumoa

FEBRUARY 14, 2024

Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. Multiple CX software as a service (SaaS) solutions like Lumoa are available, which automate many CX tasks, offer a granular perspective for in-depth analysis, and streamline upgrading your CX strategy.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

aircall

FEBRUARY 26, 2018

2 cloud-based call center software by GetApp, the premier research and review site for businesses exploring SaaS solutions. The post GetApp Analysis Declares Aircall a Call Center Software Leader appeared first on Customer Experience & Cloud Call Center | Aircall Blog. A Category Breakdown. Aircall was recently ranked the No.

call center software 59

call center software Call Center First call resolution Technical Support 59

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. Speakers: Rob Belcher , Managing Director, SaaS Capital. This is also the first time SaaS companies have ever been tested in a down market. Q&A Recap.

SaaS 72

SaaS Metrics Surveys Customer retention 72

Totango

SEPTEMBER 6, 2022

For a SaaS company, an excellent QBR strategy can help you ensure you’re providing a product experience that will make customers want to renew their subscription during renewal time. In this article, we’ll cover the essentials of QBRs and how to make them work for your SaaS business. What Makes a Great QBR?

SaaS 106

SaaS Technical Support Benchmark Accountability 106

Call Center Weekly

JANUARY 10, 2018

How does the SaaS customer experience differ from traditional business models? The SaaS customer journey leans heavily on the customer to understand the product before buying, and that's why trial periods are so popular. Customers "kick the tires" of SaaS products in more customized ways.

Journey mapping 136

Journey mapping SaaS Consulting Consulting 136

ChurnZero

DECEMBER 17, 2021

In the SaaS industry, Customer Success upsell and cross-sell opportunities are commonly incorporated into expansion management. Why is Customer Expansion Important for SaaS Businesses? Churn rate is a major metric for SaaS companies to keep an eye on. Timing is essential. Set Pricing With Customer Expansion in Mind.

Management 98

Management Upselling SaaS Education 98

24-7 InTouch

JUNE 12, 2023

WINNIPEG, MB – June 12, 2023 – IntouchCX is excited to announce a partnership with NeuralSpace, a Software as a Service (SaaS) solution, to enhance its language solutions for their clients across the globe. It is very exciting to take the power of NLP into a global network like IntouchCX,” said NeuralSpace CEO, Felix Laumann.

APIs 52

APIs SaaS Technology Customer Experience 52

Amity

NOVEMBER 19, 2014

A SaaS CEO walks into a meeting room and asks “How many customers with contract renewals in December have submitted more than 15 support tickets in the past three months and are getting less value than they expected?” After all, data-driven decisions will impact conversion, adoption, retention, renewals and growth of their SaaS offering.

SaaS 48

SaaS Enterprise Analytics Management 48

ClientSuccess

MAY 25, 2023

Net Promoter Score (NPS) Analyzer The NPS Analyzer feature generates an intelligent analysis of Net Promoter Score (NPS) campaigns. The real-time analysis provides businesses with a concise summary of customer feedback, showcasing the top 5 things customers appreciate about your company and the top 5 recommendations for improvement.

B2B 81

B2B SaaS Feedback Management 81

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Who should manage customer onboarding in a SaaS company? How to conduct Churn Analysis?

SaaS 52

SaaS B2B Customer retention Upselling 52

Fonolo

FEBRUARY 16, 2021

Here are the latest and greatest call center technologies: AI-Powered Voice Biometrics & Analysis. Voice-biometrics and AI-powered real-time analysis are both technologies we expect to blossom in the coming years. Voice-biometrics and AI-powered real-time analysis are both technologies we expect to blossom in the coming years.

Call Center 134

Call Center Technology Gamification Contact Center 134

CustomerSuccessBox

JUNE 17, 2022

It includes checking the clicks, swipes, page views, and all the navigational elements resulting in gathering information useful to perform different types of analysis. Analysis like, Conversion analysis Churn analysis Attribution analysis Retention analysis Segmentation Funnel analysis. Closing note!

Analytics 52

Analytics SaaS Journey mapping Metrics 52

aircall

AUGUST 18, 2022

We have SonarQube for static code analysis and SAST and Snyk for vulnerability scanning. SaaS Tools. Other SaaS Tools. I joined Aircall just six months ago, and one thing that caught my attention is the tech stack and the adjacent SaaS tools used in the Software Delivery Lifecycle. The Atlassian suite. Harvestr.io

SaaS 62

SaaS Engineering APIs Management 62

JustCall

AUGUST 22, 2023

22, 2023 — JustCall , a flagship offering from SaaS Labs, proudly announced its inclusion in the prestigious Inc. Recent advancements from JustCall encompass: SMS Automation AI-driven Conversational Intelligence Sentiment Analysis AI Scoring San Francisco, Calif., 5000 2023 list of the fastest-growing companies in America.

SaaS 52

SaaS CRM Enterprise Sales 52

Spearline

APRIL 10, 2022

This was far from a foolproof system, so a cloud-based SaaS solution was developed by Spearline for multinational organizations to test numbers in almost 80 countries, and growing, around the world. Test numbers in 76 countries At Spearline, our main goal is to replicate your customers’ call experience with your organization.

Contact Center 98

Contact Center Telecommunications SaaS Self service 98

NobelBiz

JULY 22, 2021

Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). The post VIDEO: QA Is Not the Punishment Department appeared first on NobelBiz®.

SaaS 52

SaaS Coaching 52

NobelBiz

JULY 22, 2021

Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). The post VIDEO: The Golden Age of the Contact Center appeared first on NobelBiz®.

Contact Center 52

Contact Center SaaS Coaching 52

NobelBiz

JULY 22, 2021

Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). The post VIDEO: The Age of the Anti-Script appeared first on NobelBiz®.

Scripts 52

Scripts SaaS Coaching 52

NobelBiz

JULY 22, 2021

Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). The post VIDEO: Will AI Augment or Replace Your Agents? appeared first on NobelBiz®.

SaaS 52

SaaS Coaching 52

NobelBiz

JULY 22, 2021

Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). The post VIDEO: What If You Could Have Real-Time Conversation Analytics? appeared first on NobelBiz®.

Analytics 52

Analytics SaaS Coaching 52