Lumoa

FEBRUARY 6, 2018

AI and machine learning make customer listening and Voice of Customer analysis—at scale—suddenly possible in a way it wasn’t before. It is an evolution of more and more aware customers who are influenced by their B2C experiences and expect the same, if not better from other experiences as a customer.

Customer Experience 129

Customer Experience Customer centricity Education Consulting 129

Tethr

MARCH 1, 2021

As we shared on the Harvard Business Review in our initial announcement of this research: Empowered with that knowledge, you can now coach for conversions with unprecedented precision. Today, we’ll take you through our research on successful B2C sales behaviors, and the four lessons we learned about how to improve sales.

B2C 68

B2C Sales Inbound sales Coaching 68

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Allison Pickens. Amarachi Ogueji. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

JustCall

FEBRUARY 11, 2022

B2B, B2C and Inside Sales Job: How to Make Your Choice. So, before you make a choice between B2B, B2C, and Inside sales jobs, let’s get a quick overview of each: B2B Sales. For starters, B2B sales take longer to materialize than B2C sales, especially with multiple stakeholders in a company involved. Inside Sales.

Sales 52

Sales B2C call center software B2B 52

Lumoa

OCTOBER 31, 2018

AI and machine learning make customer listening and Voice of Customer analysis—at scale—suddenly possible in a way it wasn’t before. It is an evolution of more and more aware customers who are influenced by their B2C experiences and expect the same, if not better from other experiences as a customer.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

Tethr

DECEMBER 7, 2020

A new era of tech-powered call data analysis. When conducting this sort of analysis using call data, it turns out there are only 2 pieces of information required to identify repeat contacts: A unique customer identifier (we used the customer’s phone number) The date and time of the call. Targeted coaching intervention.

Coaching 72

Coaching Banking Customer effort Wireless 72

JustCall

DECEMBER 7, 2022

Sales call reporting can also create a good foundation for training and coaching, as it encapsulates best practices and performance. Limitations are sometimes created by manual analysis as well. Supplements Training and Coaching. Promote Call Analysis. Benefits of Sales Call Reporting.

Sales 52

Sales Management CRM Best practices 52

Callminer

FEBRUARY 27, 2019

B2C customers will want to further include key performance indicators such as RFM (Recency Frequency Monetary), loyalty program attributes and a heavy dose of social media behaviors. B2B organizations will want to segment customers by objectives and personas using both explicit (i.e. demographics) and implicit (i.e.

Best practices 174

Best practices Journey mapping Surveys Feedback 174

Netomi

FEBRUARY 28, 2022

The voice of the customer, customer experience strategy (beyond customer support), business analysis, as well as human-centered design are all among Anastasia’s areas of expertise. Connect with Amanda. Anastasia Zdoroviak – Director Customer Experience, DoorDash. Connect with Kristen. Connect with Kristi. Laura is currently a Sr.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64