Airlines Marketing Surveys Wait times 
ShepHyken
JANUARY 18, 2019
We see numerous instances of contact center operators focusing more on improving the tactical side of operations like reducing average handle time or getting more surveys filled out while ignoring the more strategic goal of improving efficiency and eliminating the redundant. Would you ever use that airline again?
Global Response
JANUARY 9, 2023
Although it sounds obvious, it’s a reality all too many businesses tend to forget from time to time. Amidst the daily focuses of product, sales, marketing and business strategy, the customer’s needs and experiences can get lost. For example, customer focus can include things like: doing customer research and surveys.
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Anexa BPO
NOVEMBER 7, 2021
Another emerging issue is the new travel protocols, forcing travellers to endure mountains of red tape, long wait times and additional costs associated with new normal travelling. From airlines and car rentals to hotels and restaurants, the entire travel supply chain is being impacted. Reach out today. The post Are You Ready?
C Space
SEPTEMBER 2, 2020
An uneven recovery is underway in China as the world’s biggest consumer market becomes one of the first nations to rebound from the coronavirus pandemic. Bloomberg analyzed June-quarter revenue for over two dozen market-leading companies across key consumer goods categories in China. By-health Co., due to COVID-19 and other factors.
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. To illustrate, let’s take the example of United Airlines’ reputation crisis. And as those negative reviews mount up, so too can the chances of your NPS score slipping into negative territory.
REVE Chat Blog
APRIL 22, 2020
When was the last time you actually listened to what customers were saying — and addressed their complaint in broader terms with your customer service team? You can use the feedback data to guide your business and marketing decisions. . How to handle customer complaints by listening to them? Being heard is a priceless feeling.
CSM Magazine
NOVEMBER 1, 2022
In fact, talking to a helpful, empathetic service agent matters more to customers than having a short wait time. A personable service agent has a bigger impact on consumer satisfaction than a short wait time. By contrast, consumers with a short wait time were 2.7
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