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How will COVID-19 change customer behavior and habits?

Beyond Philosophy

I’ve received a number of messages from airlines, hotel chains and travel site CEO’s about all the measures they are taking, the policies they are changing, etc. So airlines might even stream live to passengers how the plane is being cleaned … who knows. Digitization will also speed up in Education and Healthcare.

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Guest Blog: How Will Artificial Intelligence Impact CX and Customer Service?

ShepHyken

The CX industry is primed for a breakout in the application of artificial intelligence — as other fields like biotech, healthcare, automotive, and cybersecurity have also seen. Self-learning machines can improve your website visitors’ personalized experience in a multitude of ways. I turned to a few of my colleagues to find out.

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10 Cool Chatbot Examples to Inspire Your Project

Inbenta

Gol Airlines. Chatbot examples in the healthcare industry. Gol Airlines. As one of the major Airlines in South America and Brazil, Gol Airlines was struggling to keep up with responses for all customer support requests. Some of the great features: It is connected with the Airlines systems. TravelClub.

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Brand Move Roundup – July 2, 2020

C Space

United Airlines has announced that it would add nearly 25,000 flights in August, tripling the size of its schedule and flying roughly 40% of its fleet capacity when compared to August of 2019. American Airlines has announced the addition of nearly 1,300 new daily flights in July, up to nearly 3,500 flights from 2,100.

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Does Automation Make Customer Service Smart?

CSM Magazine

Not only in marketing and sales, but also in service. The smart, connected bot can then access an enormous knowledge of the customer’s products, services or personal information from the customer database in real time and is not limited to a question-and-answer catalog. What should such a solution look like?

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Brand Move Roundup – March 17, 2020

C Space

Drawing from my own country’s experience, speedy and accurate testing and adequate personal protective equipment for medical professionals are most effective in preventing the spread of the virus,” he said in a statement. “We Online sales were double those of Valentine’s Day 2019. Healthcare & Fitness.

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Brand Move Roundup – May 6, 2020

C Space

While we have adapted to selling our residences through a virtual sales experience, we recognize that it is also important to incentivize our buyers with this program,” Extell’s founder and chairman, Gary Barnett, said in a statement Thursday. Sales might have increased even further, however, if Ocado had been able to scale up more quickly.