JivoChat

JUNE 9, 2021

Chatbot marketing drives many advertising and selling strategies. Upsell and cross-sell. In fact, upselling a current customer can be 68% more valuable than attracting a new customer. In fact, upselling a current customer can be 68% more valuable than attracting a new customer. Why is Chatbot Marketing Important?

Chatbots 52

Chatbots Marketing Upselling Surveys 52

JustCall

MARCH 6, 2023

Customer journey analytics sounds like heavy-duty stuff with complex numbers and so on. We will cover everything you need to know about customer analytics. We will cover everything you need to know about customer analytics. What is Customer Journey Analytics? 10 Benefits of Customer Journey Analytics 1.

Analytics 52

Analytics Journey mapping Metrics Feedback 52

Quiq

JUNE 1, 2022

Validating purchases, offering product suggestions, and upselling/cross-selling should fall into your digital customer service strategy. Advertise it in your newsletters and social posts. Use analytics to monitor, analyze, and address areas within your digital customer experience that may need work along the way.

Customer Service 52

Customer Service Interactive Voice Response Contact Center Chatbots 52

SmartKarrot

MAY 31, 2022

Own the execution of securing renewals across the existing customer base and measured on customer satisfaction, implementation success, and some elements of upsell. Accurately document client interactions while adhering to varying service levels across advertisers.

Advertising 3

Advertising Education Accountability Upselling 3

SmartKarrot

MAY 25, 2022

Measuring the success of the client experience efforts by building and deploying reporting that includes CRM analytics along with client surveys (NPS and CSAT). Partner with Sales and Professional Services teams on upsell, cross-sell, and expansion opportunities. Foster account growth/expansion via new products and markets.

Education 3

Education Technical Support Upselling Advertising 3

JivoChat

JUNE 1, 2021

Online advertisements. In many instances, online advertisements will be the first touchpoint a potential customer has with a brand. Not every touchpoint will be “direct” (where the customer interacts with a representative of your company, your website, or your advertising). CRM pipelines. Network referrals.

CRM 52

CRM Advertising Chatbots Surveys 52

JustCall

FEBRUARY 11, 2022

Upselling, and cross selling products and sellers. Proficiency in using CRM software and MS Office. B2C sellers include direct sellers, e-commerce platforms & shopping websites, subscription-based products/services, and advertising sales. . Call Center Analytics: Sales data informs important sales strategy moves.

Sales 52

Sales B2C call center software B2B 52

JustCall

APRIL 28, 2022

More powerful, they can be integrated with CRM software, allowing businesses to track multiple conversations at once through a single platform. Identify the best advertising campaigns . Increase revenues through upselling and cross-selling. Increase revenues through upselling and cross-selling. Enhance sales productivity.

Sales 52

Sales Coaching CRM Metrics 52

ChurnZero

OCTOBER 12, 2021

Definitive Healthcare’s passion is to transform data, analytics, and expertise into healthcare commercial intelligence. By creating a handoff document in their CRM, the CS team ensured the critical pieces of information needed to maintain a successful relationship were captured before the client’s kick-off. Advocacy Hero – Affise.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

JivoChat

MAY 26, 2021

Mobile shopping can also be accessed through social media — all a vendor has to do is add their website link to social media pages or advertisements and drive potential customers straight to their store. Train agents to upsell and cross-sell. Investing in some simple omnichannel tools can boost your upsell and cross-sell opportunities.

Banking 52

Banking Chatbots Upselling Sales 52

ChurnZero

OCTOBER 12, 2021

By creating a handoff document in their CRM, the CS team ensured the critical pieces of information needed to maintain a successful relationship were captured before the client’s kick-off. They help clients uncover the right markets, opportunities, and people, so they can shape tomorrow’s healthcare industry.

Healthcare 52

Healthcare Accountability Metrics Surveys 52

Natalie Petouhof

SEPTEMBER 3, 2015

Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Bluenose helps companies spot opportunities to deepen engagement with customers and maximize revenue through renewals and upsells. Source: Bluenose.

Management 40

Management Sales Engineering SaaS 40

LiveChat

JUNE 29, 2016

Depending on your needs, there’s a couple of characteristics and traits you can segment your customers by: By location : Checking where someone lives using monitoring tools like Google Analytics allows you to see where your potential customers are coming from. Upselling and cross-selling opportunities.

Upselling 37

Upselling Sales Analytics Marketing 37

Comm100

FEBRUARY 5, 2018

CRM Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. These are common types and functions of customer engagement software: CRM Software. PR Software.

CRM 49

CRM Marketing Multichannel Self service 49

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Business Seeks Social Media Software with Integrated Social CRM. Business Seeks Industry-Leading CRM. SalesForce.

CRM 42

CRM Enterprise SaaS Marketing 42