article thumbnail

Insider hot takes: CS & Sales synergize to unleash predictable growth

Totango

This would establish shared accountability for net revenue retention (NRR) and ensure that all functions are incentivized to focus on long-term customer success. This approach results in stickiness and retention that generate ongoing revenue potential.

Sales 108
article thumbnail

Interactions IVA: taking the dread out of contacting customer service

Interactions

Everyone wants to be the favorite, and you will be when your boss sees the decrease in operational expenses and increased revenue potential of Interactions IVA. That’s why we have all these top credentials: SOC 2, Type 2 Audit, PCI-DSS, Level 1 Service Provider, and the Health Insurance Portability and Accountability Act.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

What Is Business Forecasting? (and How to Increase Your Forecast Accuracy)

Babelforce

It weights liabilities and assets, operating costs, accounts payable and accounts receivable, cash flow, capital structure, etc. Accounting forecasting. Accounting forecasting uses past and present company data to predict future costs your company will incur. Who’s worth looking out for competition?

article thumbnail

Dec 17 – Customer Success Jobs

SmartKarrot

Work with the Talent Directors to scale their teams’ revenue by supporting commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identify opportunities for account growth within your managed accounts.

article thumbnail

Sep 30 – Customer Success Jobs

SmartKarrot

Hold accountability for overall customer delivery and execution against contractual obligations, growth and renewal. Create, customize, and deliver compelling presentations that demonstrate individual client value of Eleanor Health services, performance, and potential growth. Apply here: [link].

B2B 3
article thumbnail

How Q4 Inc. used Amazon Bedrock, RAG, and SQLDatabaseChain to address numerical and structured dataset challenges building their Q&A chatbot

AWS Machine Learning

In this post, we discuss a Q&A bot use case that Q4 has implemented, the challenges that numerical and structured datasets presented, and how Q4 concluded that using SQL may be a viable solution. The idea was to use the LLM to first generate a SQL statement from the user question, presented to the LLM in natural language.

Chatbots 102
article thumbnail

What is a Client Success Manager ?

SmartKarrot

The importance of considering client success as a vital factor for revenue growth is substantial as it can be the only boundary between failure or hyper-growth for a business. In the present times, when SaaS industries are dominated by digital and technology-focused roles, it is interesting to find relationship management focused job.