Outsource Consultants
AUGUST 3, 2020
The travel industry has begun taking advantage of Interactive Voice Response (IVR) and chatbot solutions to automate many processes that have historically burdened your call center staff. In response, consider features that speed up redundant processes (like data collection) through connected systems or IVR technology. .
Noble Systems
MARCH 19, 2021
Auto-Attendant and IVR. Adding an IVR (interactive voice response) to the mix provides additional options, such as gathering more specific information to help send the call to the right place (ie, differentiating between a new order, customer service on a previous order, or a billing question). allow the number.
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OctopusTech
MARCH 1, 2023
Product and tech support Customers call for help to solve a wide array of issues, from returning damaged products or changing account information and passwords to complaining about product malfunctions. Some companies even use call center gamification as an incentive system for performance.
Fonolo
JUNE 10, 2021
Games might seem juvenile at first glance, but gamification is a popular and highly effective way to engage your staff, no matter their age. Agents can roll the dice if they receive positive feedback on the IVR survey. What’s a Visual IVR and How Does it Improve CX? How to Foster Agent Engagement in a Hybrid Contact Center.
Aspect
OCTOBER 19, 2017
Below we’ve shared three pieces of insight that we were able to gather from our initial responses. Insight #1- Building a Customer Friendly IVR: Companies continue to feel that, with their current IVR, they do not have the ability to help drive the desired customer experience.
Fonolo
NOVEMBER 17, 2020
Storyline: Gamification. More and more, customers simply want to solve inquires on their own – especially for simple questions like “what’s the balance on my account.” Why Gamification Matters. In this video, experts discuss if gamification will grow in the next year. 3. Gamification. 4. Customer Feedback.
DMG Consulting
NOVEMBER 29, 2017
The cloud has become the dominant sales model for contact center infrastructure solutions, ACDs, dialers, IVRs and more,” said Donna Fluss, President of DMG Consulting LLC. The next step for the CBCCI vendors is the introduction of artificial intelligence, machine learning, natural language understanding and analytics into their solutions.
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