SmartKarrot

SEPTEMBER 23, 2022

As a Customer Success Director, you will develop your team through motivation, counseling, and product knowledge education. Improve the processes to coordinate with technical support and services team to drive overall customer health. Set account growth goals and drive results. Apply here: [link].

Technical Support 15

Technical Support Education Customer retention Accountability 15

SmartKarrot

MARCH 10, 2022

Ensure retention of key clients and growth of their accounts. Identifying blockers to account growth and client development and communicating them to the business. Consistent monitoring of key accounts to ensure retention, mitigate at-risk accounts and nurture the pipeline for existing client growth.

Technical Support 19

Technical Support Consulting Consulting Metrics 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

NOVEMBER 11, 2021

Role: Senior Director, Customer Success Location: Remote, New York, NY, US Organization: Culture Amp As a Senior Director of Customer Success, you will execute and optimize the customer journey for the North America (NA) Named Accounts segments establishing a scalable strategy for driving adoption and growth across the customer base.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19

Education Services Group

MAY 13, 2020

We may see Account Managers within the sales organization owning that relationship. Today, almost 20% of CSMs come from sales versus 24% from professional services and 19% from technical support, according to the 2017 Customer Success Compensation Study by TSIA. That means you own that number as the CS leader.

SaaS 52

SaaS Customer advocacy Technical Support Sales 52

SmartKarrot

MARCH 3, 2021

Oversee all aspects of people management within the designated customer success team including recruitment, selection, training, performance management, coaching, and motivation. Develops a playbook for CSM/CSA to follow for a particular account, including a plan of attack for onboarding & kick-off call.

Finance 10

Finance Engineering Coaching Morale 10

SmartKarrot

JANUARY 4, 2021

Guide team resolution of escalated issues and take point on key account issues and deal with all customers in a highly professional and effective manner as the lead customer advocate within the organization. Provide guidance and accountability for Customer Success team members across the customer life cycle.

Technical Support 10

Technical Support Education Accountability Upselling 10

CSM Practice

JANUARY 1, 2017

Most companies have an on-premise #CustomerSuccess program that typically comes in the form of TAM (Technical Account Management) services. They do in a manner that’s not specifically related to a support case or a bug that needs to be fixed or a renewal contract that’s due. Click to Tweet.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

FEBRUARY 22, 2021

Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience. Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

MAY 25, 2022

Apply here: [link] Role: Director, Customer Success Location: Remote, Los Angeles, CA, US Organization: Pacvue As a Director of Customer Success, you will build, manage, coach, and lead the Customer Success team for Pacvue Advertising. Make customers successful by providing high-quality technical support and service.

Education 3

Education Technical Support Upselling Advertising 3

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Flavio is the VP of Operations and Customer Support at DigiCert, Inc., Flavio has a B.S. in Technology Management from Denver University.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Netomi

FEBRUARY 28, 2022

As Sumo Logic’s chief customer officer, she is responsible for the company’s customer operations and renewals, including customer success, professional services, global support, and education (which is no small role, as the company serves more than 2,000 customers)! Connect with Kristi. Laura is currently a Sr.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64