REVE Chat Blog

MARCH 4, 2020

B2B lead generation strategies hold paramount importance for the success of every business. So for every B2B business, defining their lead generation strategy and making sure that the business has continuous flow of qualified leads should remain the top priority. So, how to tie the B2B lead generation strategies and best practices?

B2B 71

B2B Best practices CRM Sales 71

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. With many potential combinations, picking the right call center tool software is no easy feat.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

SmartKarrot

NOVEMBER 2, 2021

Customer-centric strategies, which were once only used by prominent B2B consumer players like Amazon and Google, are now drawing major changes in B2B digital customer experience landscape, especially in the banking sector. This is where it becomes imperative for the banks to innovate and meet the needs of the customers.

Banking 11

Banking Customer Experience Management B2B 11

Comm100

JANUARY 11, 2023

Chatbots used as customer service automation tools include: AI chatbots integrated within live chat, powered by natural language processing (NLP) to understand human intent and speech. Agent assist tools that monitor customer conversations to seamlessly recommend solutions and responses.

Customer Service 87

Customer Service Chatbots Healthcare Wait times 87

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. It’s much easier than sending an email or making a phone call, isn’t it? You can have a live chat as well, which will be aligned with the chatbot. And the numbers are expected to keep growing.

Chatbots 75

Chatbots B2C Self service Banking 75

JivoChat

JUNE 28, 2023

Highlight the main information and calls to action by using a bigger font size or a different color, for example. To keep your website protected, the website builder offers a free SSL certificate, 2-step verification, and 24/7 website security monitoring. The system supports over 100 external payment gateways.

Engineering 75

Engineering Analytics Real estate Sales 75

JivoChat

JULY 29, 2021

So why not delegate some of your customer service tasks to chatbots and free up valuable time for your live agents? In that instance, a customer might become frustrated with the chatbot’s limitations, or the chatbot might automatically transfer a conversation to a live agent. Benefits of AI Chatbots. Scalable customer service.

Chatbots 52

Chatbots Sales APIs Enterprise 52