Contingency Planning With At-Home Agents
Outsource Consultants
MARCH 16, 2020
Undoubtedly, many of your customers are looking for the same answers, and those answers don’t require a review of the individual account. Making the answers to common questions easy to find on your website or IVR messaging can free up agents for the inquiries that truly require a two-way interaction. So, how do you weather the storm?
Let's personalize your content