Accountability Article Brand ambassadors Customer retention 
GetFeedback
JANUARY 28, 2020
Although customer retention is cheaper than acquisition, it’s easier said than done. It takes a lot of commitment and dedication to get customers to stay loyal to your business. In this article, we are going to talk about how to use social media to attract and retain customers. What is customer retention?
aircall
JUNE 30, 2021
Many look to the company for ways to improve customer retention. Email: Ring’s Secret to Improve Customer Retention. For one thing, it sends new customers emails to share tips on properly setting up the product. However, Ring is not the only company to reap the rewards of its stellar customer retention strategies.
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JivoChat
JULY 20, 2021
People have a lot of options these days, so if you don’t have good customer retention strategies , your business won’t be as stable or profitable. It costs five times as much to win a new customer as it does to retain an existing one. In this post, we’ll reveal why you should start focusing on customer retention and when.
Totango
JULY 28, 2021
Customer success managers may handle different volumes of customers. While the conventional approach has been to assign one customer success manager per customer account, digital customer success platforms now make it possible for teams to administer success at scale by leveraging automation to deliver one-to-many success management.
Playvox
JANUARY 24, 2022
You can’t manage what you don’t measure, so you need to capture customer experience metrics to understand how they evaluate their interactions with your brand. ENJOYING THIS ARTICLE? Unpacking the types of customer interactions contact centers handle provides key insights. What are Customer Experience Metrics?
ViiBE Blog
AUGUST 25, 2021
Share this article. Share this article. Customer satisfaction measures the overall satisfaction the customer has with the business. How companies measure customer satisfaction. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Natalia Barszcz. August 25, 2021. Share on facebook.
Inbenta
JUNE 30, 2022
There isn’t one specific tool or feature that carries out this task; instead, it’s an overall plan incorporated into your customer service strategy and technology. These included Net Promoter Scores (NPS) and Customer Satisfaction Scores (CSAT). Build customer loyalty. Create brand ambassadors.
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