JustCall

NOVEMBER 25, 2022

For meeting the goal of quality control, speech analytics software examines live or recorded calls and decodes emotional signs. Similar to voice recognition software, speech analytics software analyzes spoken language through artificial intelligence. Give call center agents instructions using call center voice analytics software.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

JustCall

APRIL 12, 2023

JustCall vs Aircall Customer Reviews Comparison The product score mentioned here is a culmination of real-time data from verified user reviews. Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

NobelBiz

AUGUST 3, 2021

After all, running a contact center without taking human, technological, and managerial facts into account in every operational element is comparable to driving a car without a dashboard. is accurate and the stressful environment that plagues your teams has a negative impact on your company’s productivity and clients.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. What Are SaaS Tools? Data analysis.

SaaS 71

SaaS CRM Advertising Analytics 71

ChurnZero

NOVEMBER 8, 2019

Your CRM is Not Enough! The SaaS model has rapidly changed the software marketplace by lowering the b arrier s of entry and exit for buyers. By making client data more accessible than ever , CRMs have transformed what companies can do with their relationships, data , and the execution of their objectives.

CRM 63

CRM SaaS Chief Customer Officer Accountability 63

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. .

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Pointillist

JUNE 15, 2018

In this post, I take an in-depth look at why customer retention matters and the ten powerful ways in which customer journey analytics can help you immediately improve customer retention. Sure, that’s easy in subscription-based industries such as SaaS or telecom or insurance. What is Customer Retention?

Customer retention 110

Customer retention Analytics Airlines Personalization 110