ChurnZero

FEBRUARY 11, 2020

It was a two-day event in Atlanta, where attendees got to hear perspectives from leading Chief Customer Officers on how to utilize the latest technology to wow your customers, different models and strategies to enact deep operational change and the tools you need to train, measure and encourage core soft skills.

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Chief Customer Officer SaaS B2B Analytics 52

Lumoa

MAY 11, 2020

This shows the importance of a superior customer experience, as it not only drives revenue but also builds emotional connections with the brand. Read on to learn more about the importance of such a program, as well as how you can start one at your company today. How Do You Start Your Voice of the Customer Program?

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Feedback B2C Metrics B2B 83

ChurnZero

DECEMBER 29, 2020

Now, I’ll spare you my attempt at summarizing this last year because it looked different for all of us. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. How To Nail Implementation and Customer Success Handoffs. Some of us slowed down.

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SaaS Chief Customer Officer Upselling Metrics 98

ChurnZero

DECEMBER 27, 2019

How to Create a Great User Onboarding Experience That Leads to Product Adoption and Customer S uccess . It’s not surprising to see this post top our list since your churn rate is deeply connected to the quality of your customer’s onboarding journey. 5 Misconceptions Customer Success Has About Product . You’re not alone.

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Chief Customer Officer SaaS B2B Best practices 64

ChurnZero

MARCH 3, 2020

I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup.

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SaaS Chief Customer Officer Best practices B2B 72

Russel Lolacher

JANUARY 2, 2023

In this episode of Relationships at Work, Russel chats with six-time best-selling co-author, podcast host and keynote speaker Scott Stratten on the impacts of bad leadership and how unlearning and unleadership (defying traditional norms) is the path to better relationships at work. . How “unlearning” can help leadership.

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Personalization Employee engagement Management Banking 52

ChurnZero

OCTOBER 25, 2019

Increasingly, Customer Success teams talk about helping customers successfully achieve their desired business outcomes, yet they do very little during onboarding to help customers achieve the results they require. Why your customers struggle to achieve their goals and how you can help them create their own internal success team.

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Chief Customer Officer SaaS Customer advocacy Technology 49