Select VoiceCom Blog
MAY 10, 2023
In recent years, outsourcing has become a business strategy for scaling operations while managing expenses. According to a Deloitte study, 52% of executives outsource business functions. COVID-19 accelerated the shift of ecommerce businesses in Australia from offline to online sales, with an estimated market value of A$91.5
Global Response
DECEMBER 21, 2023
Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if you’re not outsourcing your customer service yet, it may seem like a big project that’s not necessarily worth the investment. Is outsourcing really more affordable than managing things in-house?
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Anexa BPO
OCTOBER 15, 2021
billion in sales) and quickly solidified the platform as a reliable digital tool for boosting customer engagement and sales. In China, live commerce has transformed the retail industry and established itself as a major sales channel in less than five years. And exactly how – and why – do they gain from this sales model?
Anexa BPO
OCTOBER 15, 2021
In fact, research shows that nearly all in-branch roles will decline over the next decade, and by 2030, the average branch size is expected to shrink from six full-time equivalents to four. Banks quickly pivoted to a digital-first model for sales and service , scaled up remote advice and reshaped physical distribution.
Anexa BPO
MAY 7, 2023
This futuristic technology will generate automated “e-gates” that support self-boarding activities and will affect 78% of boarding gates by 2030. And that’s where partnering with one of the best customer service outsourcing companies can enhance business processes for any organization, regardless of sector. Call today – Anexa.
Anexa BPO
MAY 16, 2022
Automation has become a key focus for GBS, with research showing that by 2030 it will likely affect 60% of all jobs. It might be time to ask yourself how a BPO / outsourcing company like Anexa can impact your company’s ability to meet the future? Our specialists are trained to represent YOUR brand in an authentic, results-driven way.
CSM Magazine
MAY 25, 2023
CCI Kenya is part of CCI Global, which is now one of the leading business process outsourcing providers in sub-Saharan Africa. Since launching in 2006 in South Africa, CCI Global offers international outsourcing services for every stage of the customer lifecycle from sales all the way through to retention, and everything in between.
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