11 Must Know Call Center Terminologies- A Guide!
Hodusoft
MAY 10, 2023
The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. between 2021 and 2026. IVR (Interactive Voice Response) – IVR is a technology used to automate customer interactions and route calls to the appropriate agent or department.
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