Hodusoft

MAY 10, 2023

The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026.

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JustCall

OCTOBER 25, 2023

According to a Gartner report , one in 10 agent interactions will be automated by 2026. In this blog post, we will explore how to streamline call follow-up with automated processes. So that you can make the most of technology to meet your goals. It bridges the gap between technology-driven communication and human connection.

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Fonolo

FEBRUARY 2, 2023

Call center automation software is essential to accomplishing this goal. If so, you need to familiarize yourself with the latest tools and technology. So what does an optimized and automated call center look like, and what are the benefits for your call center? What is Call Center Automation?

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