Inbenta

JUNE 12, 2023

June 8, 2023 By Brett Petersen, Head of Global Operations @ Inbenta “I want to ship a book to France” “I want to book a ship to France” The exact same words used in a different order can have a dramatic impact on the meaning of a sentence. Citations : Forbes, “One Negative Chatbot Experience Drives Away 30% Of Customers,” Feb 1, 2023.

Chatbots 97

Chatbots Consulting Consulting Upselling 97

SmartKarrot

SEPTEMBER 12, 2022

Every company hires an account manager, especially in SaaS. The account manager is one who needs to be responsible for the everyday management of the customer’s account and business with the company. Since we know an account manager is a vital role, how relevant and important is the role in 2023? contact-form-7].

Accountability 10

Accountability Management SaaS Upselling 10

Totango

FEBRUARY 23, 2023

Chris suggests that measuring customer health is one of the most important performance indicators to determine whether an account, a segment, or your overall portfolio is healthy or at risk on their journey to success. There might be a sponsor change at a customer account. In 2023, Totango is taking its show on the road.

Metrics 84

Metrics Upselling Accountability Enterprise 84

Kayako

APRIL 1, 2022

Wouldn’t it be nice to know what to focus on in 2022 to set yourself up for growth in 2023 and beyond? A frustrating example of context friction for customers is when a new agent does not have information about what has happened earlier on the account. It turns out that there is an answer. Expect Fast Response. People hate to wait.

Sales 90

Sales Personalization Upselling Chatbots 90

Lumoa

MARCH 12, 2023

Real-time insights into customer preferences and trends makes it easier to identify opportunities for cross-selling, upselling, and personalized promotions. Free Trial: Create your 30 day free trial account Aiwo Aiwo specializes in customer contact intelligence. Better targeting and customer engagement results in more sales.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

AWS Machine Learning

NOVEMBER 15, 2023

Working with their AWS account team, Principal detailed the PCA solution and its deployment, and set up custom training programs and immersion days to rapidly upskill the Principal teams. ©2023 Principal Financial Services, Inc. Securities offered through Principal Securities, Inc., member SIPC and/or independent broker/dealers.

Analytics 108

Analytics Interactive Voice Response Average Handle Time Contact Center 108

VHT

APRIL 2, 2019

For example, a representative may issue a refund by using an accounting application to run, track and record the transaction. The bots can interact with the accounting application in the same way to issue refunds automatically. RPA refers to a collection of software “bots,” which mimic how people perform business functions.

Upselling 63

Upselling Wait times Self service Accountability 63

Inbenta

MAY 16, 2022

By 2023, we are expected to see growth rocket to nearly $1.5 From scheduling to account checks and top-ups, chatbots provide a way for customers to carry out a variety of service operations, without the need for a live agent. By utilizing this information, they can pitch the best promotions and upselling techniques to your customers.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

Lumoa

AUGUST 8, 2023

According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%. In this way, accountability is ensured and a clear point of contact is provided. This shows the tangible, bottom-line benefits of listening to your customers.

Surveys 83

Surveys Feedback Banking Best practices 83

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Education Services Group

MARCH 4, 2021

Now, nearly half of CS teams have advanced to own account expansion opportunities like renewals and upsell. billion by 2023. At the same time, uncertainty caused many businesses to seek avenues for “immediate cost savings and efficiencies,” according to TSIA’s State of Customer Success 2021 report.

Consulting 52

Consulting Consulting Journey mapping outsourcing 52

Global Response

JULY 10, 2023

This is often a difficult step that is under-accounted for in the planning process. Any call center in 2023 and beyond will rely heavily on technology and the right types of software for efficient operations. Train and staff your call center. Establish technological support and infrastructure.

Call Center 62

Call Center outsourcing Technical Support Education 62

JivoChat

MAY 26, 2021

billion by 2023, m-commerce will likely remain a popular channel for online sales. Another growing type of m-commerce is mobile banking, which allows customers to access their accounts and make a transaction from their phone. Train agents to upsell and cross-sell. And with the number of mobile phone users expected to grow to 4.3

Banking 52

Banking Chatbots Upselling Sales 52

JivoChat

JULY 7, 2021

E-commerce sales are projected to account for 22% of all retail sales by 2023 , up from 18% in 2021. Businesses have found that chatbots can upsell and cross-sell , qualify leads, conduct surveys, and provide basic customer service. Just how important is digital engagement? Create a knowledge base.

Chatbots 52

Chatbots Self service Upselling Sales 52

JivoChat

JUNE 9, 2021

In fact, between 2018 and 2023, chatbots are expected to save companies in the retail, healthcare, and banking industries $11 billion. After the leads are qualified by the chatbot, a customer service agent or account executive can follow up. Upsell and cross-sell. Chatbots reduce costs. Conduct surveys. Source: Jenny.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Education Services Group

OCTOBER 20, 2022

60% of customer feedback is trapped in email accounts. That may be the CSM but depending on the account, it may be a Director, VP, or other CS leader. Jeff Kushmerek , CEO of Infinite Renewals, might have stated this reality best when he quipped “CS leaders who don’t own renewals and upsells must like layoffs.”

Coaching 10

Coaching Upselling Feedback Metrics 10

OctopusTech

SEPTEMBER 9, 2023

As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023. In addition to this, they are also trained in upselling techniques. It is also called contact center outsourcing where representatives communicate with the customers of a company using live chat, phone calls, email, or other social media channels.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

SmartKarrot

JUNE 29, 2020

In fact, the mobile business applications market is expected to be worth $140 billion by 2023. Moreover, mobile devices account for more than 40% of B2B e-commerce sales. This, in turn, lets you create personalized catalogs, discounts, upsells , etc. In this blog, we’ll discuss the benefits and key features of B2B mobile apps.

B2B 10

B2B Analytics B2C Upselling 10

SmartKarrot

JUNE 29, 2020

In fact, the mobile business applications market is expected to be worth $140 billion by 2023. Moreover, mobile devices account for more than 40% of B2B e-commerce sales. This, in turn, lets you create personalized catalogs, discounts, upsells , etc. In this blog, we’ll discuss the benefits and key features of B2B mobile apps.

B2B 10

B2B Analytics B2C Upselling 10