ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! You can also use your CRM to track your sales pipeline and manage your digital marketing campaigns.

CRM 52

CRM Upselling Sales Marketing 52

ChurnZero

JANUARY 6, 2022

Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. When people think of top-line growth, they often think of Sales. Revenue Forecasting (Renewals, Expansion, Upsells, etc.). Choose Metrics that Emphasize Your Value.

Metrics 98

Metrics Journey mapping SaaS Sales 98

Anexa BPO

SEPTEMBER 7, 2022

greater YoY increase in cross-sell/upsell revenues. When this world-recognized brand streamlined its sales and service processes via cloud-based CX technology, the results were impressive: sellers improved close rates, customer service agents provided faster resolution, and lifetime customer value skyrocketed.

outsourcing 52

outsourcing Upselling Customer centricity Customer retention 52

SmartKarrot

JANUARY 28, 2022

And, I am not saying that just because I am writing a blog on the biggest customer success trends and predictions for 2022. There are quite a lot of fantastic things to expect in the customer success field in 2022. Biggest customer success trends and predictions for 2022. 2022 is the year of CS-led growth.

B2B 10

B2B SaaS Upselling Metrics 10

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend.

Feedback 83

Feedback Consulting Consulting Enterprise 83

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Anika Zubair.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

JustCall

APRIL 3, 2023

In this blog, we’ll learn how. Competitive advantage: According to a study by Gartner, by 2022, 81% of companies will compete mostly on customer experience. Renewals and upsells : Another important area of responsibility for the customer success team is driving customer renewals and identifying opportunities for upsells.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

SmartKarrot

FEBRUARY 10, 2022

The problem here is other departments like sales, marketing, and even products. Before we proceed further, we recommend you go through our blog titled “ Capacity Planning for Customer Success: A Practical Guide.” Taking it from sales and marketing. The team incurs costs due to marketing and sales. But do not worry.

SaaS 10

SaaS Upselling Best practices Customer retention 10

ChurnZero

NOVEMBER 18, 2022

According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. The Q&A portion of the webinar covered topics including how to overcome budget objections, promote CS wins across the organization, secure budget at the same rate as sales, and much more.

Finance 98

Finance Education Sales Accountability 98

CrazyCall

DECEMBER 7, 2018

It is expected that by 2022, this value will rise to $400 billion with a global workforce of about 1.8 Outbound call centers are set up by sales focused businesses that need to reach a wider audience to inform them about the products and services with the aim of making a sale.

Call Center 76

Call Center call center software Abandon Call Advertising 76

Comm100

OCTOBER 19, 2022

They can also be used to start conversations with visitors, qualify leads, upsell, or even get a prospective client to subscribe to your email newsletter. Chatbot marketing goes beyond getting people into your sales funnel. 7 Chatbot Marketing. Chatbots don’t just answer customer queries. 8 Chatbot Analytics. Wrapping It Up.

Chatbots 91

Chatbots APIs Analytics Upselling 91

Totango

DECEMBER 13, 2022

According to Totango’s 2022 Customer Success Industry & Salary Report , more than 75% of customer success teams have been operating for less than five years. Do your research on pay ranges and gather the hard data on your team’s performance regarding CS-identified opportunities, upsells, churn mitigation, and CSAT ratings.

Best practices 92

Best practices Upselling Enterprise Surveys 92

Totango

OCTOBER 25, 2022

In this blog, we’ll share some of the most important keys to effective CS team organization: We’ll look at what we mean by customer success and CS team structure. You can engage them in conversations that guide them through the sales process, answer questions, and help them use your product best. Prioritize Reducing Churn.

Best practices 94

Best practices Chief Customer Officer Customer centricity Sales 94

Comm100

SEPTEMBER 28, 2022

Number of chats Agent utilization rate Average wait time Average chat time First contact resolution Invitation acceptance rate Sales conversion rates Visitor logs and wrap-up notes Customer satisfaction scores. Live Chat Benchmark Report 2022. Read more: Live Chat Metrics 2022 – Benchmark Data. Sales conversion rates.

Average Handle Time 95

Average Handle Time Benchmark Wait times Metrics 95

ChurnZero

JUNE 3, 2022

In the episode, You Mon covers the gamut of Customer Success insights—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more. Now at some point, I might actually choose to not get as many new sales; that can stabilize.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

In the episode, You Mon covers the gamut of Customer Success topics—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more. Now at some point, I might actually choose to not get as many new sales; that can stabilize.

SaaS 52

SaaS B2B Upselling Metrics 52

Comm100

MAY 5, 2022

This blog will look at the benefits of banking AI chatbots, some of the common use cases for AI-powered chatbots in banking and – perhaps most importantly – the cost saving benefits of introducing bots into customer service. For more on the benefits of banking AI chatbots, see our 9 Essential Chatbot Statistics for 2022. .

Banking 52

Banking Chatbots Accountability Upselling 52

Netomi

FEBRUARY 28, 2022

Ahead of International Women’s Day, we are shining a spotlight on these female powerhouses – read on for Netomi’s list of 25 women in CX to watch out for, in 2022. One CX trend that will dominate/take the stage in 2022: . “I One CX trend that will dominate/take the stage in 2022: . Register Now. Amanda Binns. Penney. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Findings from analysis firm Juniper Research show that Chatbots are expected to trim business costs by more than $8 billion per year by 2022. Why Chatbots? Drive Revenue.

Chatbots 53

Chatbots Contact Center Benchmark Chief Customer Officer 53

ChurnZero

JANUARY 13, 2023

2022 has been an interesting year for Customer Success and 2023 is set to be just as exciting! The post-sales customer journey will also become more intelligent as organizations accelerate their use of cutting-edge data and technologies. It’s about time CS gets the same attention as sales.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98