CustomerSuccessBox

DECEMBER 9, 2021

2021 passed away like a breeze but along with came a lot of lessons. Customer Success is more relevant to your business more so for SaaS companies and you need to understand the nuances of the roadmap forward. In 2021, 91% of CS professionals stated their teams increased team numbers over the year. Even we cannot believe it.

SaaS 52

SaaS Benchmark Customer advocacy Upselling 52

Quadient

OCTOBER 22, 2021

Fri, 10/22/2021 - 21:12. Fun fact: As of October 22, 2021, Quadient earned 4.7 It’s that mentality that has driven the highest customer success scores in the market for three years running. . In fact, we’ve been recognized with the leading customer enablement scor e – at a whopping 90 – in Aspire 2021 CCM Leaderboard rankings.

Journey mapping 52

Journey mapping Enterprise Benchmark SaaS 52

Education Services Group

JANUARY 19, 2021

Last year, we, along with our CS friends at ChurnZero and Higher Logic, embarked on an ambitious project to check-in with the CS community as a whole and find out more about the industry’s current place in SaaS business and uncover the trends influencing its growth. Benchmarking the blastoff. A spotlight on Customer Success.

Finance 52

Finance SaaS Benchmark Surveys 52

ClientSuccess

FEBRUARY 15, 2021

As a customer success professional in 2021, you understand the critical importance of strong, lasting customer relationships. Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. . Ready to learn more?

Benchmark 59

Benchmark Upselling Accountability Customer centricity 59

ChurnZero

OCTOBER 22, 2021

If you work for a SaaS business, you know word-of-mouth marketing is everything. As a CS professional, you want to be seen as a leader in your market, and so does your customer. Takeaways: Make sure your CSMs are aware of and involved in your Sales and/or Marketing team’s usage of customer references.

Customer advocacy 96

Customer advocacy SaaS Benchmark Healthcare 96

ChurnZero

OCTOBER 15, 2021

Customer Success gradually, then suddenly, became essential to SaaS companies. The existence of this benchmark shows how far CS has come, but there’s still further to go. Why NRR benchmarks are dangerous. One of the most common questions in SaaS is “What’s a good NRR?”. Be prepared to be benchmarked.

Benchmark 97

Benchmark Metrics Chief Customer Officer Sales 97

ChurnZero

DECEMBER 18, 2020

Hoping to shed light on the current state of Customer Success and its influence within B2B SaaS organizations, ChurnZero along with ESG and Higher Logic, invited Customer Success leaders to participate in a survey to learn more about the top initiatives and issues facing this function today. How was it marketed? Is it being trained?

Chief Customer Officer 87

Chief Customer Officer Finance SaaS Benchmark 87

SmartKarrot

JUNE 11, 2021

These customer success certifications can give immense value and create an edge in the complex market. Best Customer Success Certifications 2021. The course is great in 2021 as it is great path for those looking to break into customer success. SuccessHacker Certifications and Training Workshops. For course details, click here.

Best practices 22

Best practices SaaS Accountability Education 22

aircall

JUNE 28, 2022

If we look at the famous Bessemer benchmark “From $1M to $100M” ; it took us exactly six years from $1M ARR to $100M like Wix, Zapier and a few others did! . More than the vanity “unicorn” status that we reached in June 2021, Aircall is a story of hard work, resilience, team spirit, and ambition. But let’s cut the s**t ??

SaaS 147

SaaS Engineering Metrics Telecommunications 147

CustomerSuccessBox

JULY 19, 2021

For SaaS companies today, there are many aspects of their business to consider when creating and measuring success. What Saas businesses do not realize is that excelling in Customer Success (CS) can be a key component to low churn rates and successful business growth. These are Top Customer Success Statistics in 2021.

SaaS 52

SaaS Customer retention Surveys Chatbots 52

SmartKarrot

NOVEMBER 25, 2020

Why should SaaS have all the fun? Just because customer success originated from the SaaS, that does not mean it should stick to the ‘as-a-service’ models only. All of the non-SaaS industries too put a spotlight on the customer and help them succeed. The non-SaaS businesses are all set to hop on the customer success plane.

Best practices 10

Best practices SaaS Benchmark Metrics 10

Lumoa

JANUARY 11, 2022

Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it. It is all-in-one SaaS platform for collecting and analyzing customer feedback, including NPS feedback. You can easily identify the topics that drives your NPS score up and down.

Surveys 103

Surveys Analytics Feedback Benchmark 103

ChurnZero

JANUARY 26, 2021

Through this partnership, we create customer advocates in the market who will provide references and referrals, we renew customers at higher rates, and we have the opportunity to expand revenue by selling additional products and services into our existing customer base. Alan Alda, Manager of Recruitment Marketing. Executive Sponsor: .

Management 98

Management Chief Customer Officer Upselling SaaS 98

ChurnZero

MAY 7, 2021

If we have defined what a healthy customer looks like and the specific milestones they should achieve at certain points in time, I might say, “Hey, customer, it’s the 90-day mark, here are your benchmarks. You’re short on benchmark one and benchmark three. Here’s my initial plan.”

Benchmark 59

Benchmark Metrics CRM B2B 59

CustomerSuccessBox

NOVEMBER 23, 2021

What place for customer loyalty in your marketing strategy? Definition of Relationship Marketing. As the name suggests, the goal of relationship marketing is to create a special relationship with your customers. It is the opposite of what is called transactional marketing. Essential Read: NPS Industry trends 2021.

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52

ProProfs Blog

AUGUST 6, 2021

We will explore the 20 best employee engagement software in 2021 and compare their features. ProProfs Survey Maker is one of the best employee engagement software available in the market. Bonus Read: Best Online Survey Tools for 2021 | Top Survey Software Compared. What is Employee Engagement Software? ProProfs Survey Maker.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147