JustCall

MARCH 8, 2023

With her expertise in employee and customer understanding, retention, satisfaction, engagement, and experience design, Annette is helping companies across the globe deliver better experiences for all their stakeholders. Sue Duris is a customer experience and marketing leader with over 20 years of experience in the B2B sector.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

SmartKarrot

JANUARY 5, 2021

Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Lincoln Murphy. Allison Pickens. Dave Jackson.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

DECEMBER 21, 2021

In 2019, there were 40,000 CS job vacancies available in the UK alone, and the number is constantly growing with increasing competition in the SaaS market. So in 2021, it’s time that CS is provided with a seat at the C-suite table and made part of CXO conversations. Customer Success Trends that C-Level Leaders should Note.

SaaS 19

SaaS Customer centricity B2B Sales 19

JivoChat

JULY 14, 2021

Customers can also troubleshoot simple problems or perform quick administrative tasks like resetting their passwords, adding a live chat button , managing their billing, or changing other account information. Why Is Self-Customer Service Important? 70% of customers expect your business to have a self-service option.

Self service 52

Self service Chatbots B2B Customer centricity 52

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy. Anika Zubair.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

APRIL 23, 2021

While sales executives always have a seat at the C-Suite, it is required the Customer Success and Revenue executives also have a seat. The SaaS sector specially needs a specialised individual dedicated to focusing on revenue and prioritising expanding revenue. These revenue officers are accountable for all revenue growth.

SaaS 10

SaaS Sales Marketing Analytics 10

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! Boosting account renewals and expansions using data and automation.

SaaS 98

SaaS Accountability Feedback Customer advocacy 98

ClientSuccess

DECEMBER 28, 2020

Over the past several years, customer success has gone from a department only forward-thinking organizations had to an integral part of every single SaaS company in the world. Here are four basic tenets of customer success to remember this year: 1. Establish customer success as a foundational value of your organization.

SaaS 88

SaaS Finance Customer centricity Metrics 88

Netomi

FEBRUARY 28, 2022

As Pixalate’s Senior Vice President, Global Customer Success, Amanda oversees the company’s growing global customer success team, including the East and West Coasts of the U.S., A leader in the programmatic industry, Amanda joined the Pixalate team in September of 2021. ?? EMEA, and APAC. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

CustomerSuccessBox

NOVEMBER 23, 2021

Knowing that this decision to talk about your products positively correlates with customer loyalty, is essential. Essential Read: NPS Industry trends 2021. This rate represents the percentage of customers who, after first purchase, make a new one. Customer reviews improve your visibility on the internet. Repurchase rate.

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52

SmartKarrot

JANUARY 27, 2021

Nearly 77% of CIOs rated digital transformation as their top-most priority in 2021. As for any change to bring about, there are certain challenges involved to make it real and customer success is not excluded in facing those challenges for its automation. 1 Prioritization of customer calls. Just that it didn’t have a name then.

SaaS 10

SaaS Chatbots B2B Surveys 10

SmartKarrot

JANUARY 15, 2021

How to stop thinking from your own perspective and start thinking from the customer’s perspective is something they must understand. A CXO must be responsible for turning an organization into a customer-centric one. So, let’s examine how customer experience works in each of these departments.

Customer Experience 11

Customer Experience Analytics Sales Feedback 11

SmartKarrot

JANUARY 22, 2021

Is it really 2021? It is a given that the oddities of complex changes have surfaced on the face of Planet Earth but one that stays rooted are the customers and the value that we strive to woo them with, has not seen a massive change. Here is what we will be delving into today: Customer Success: Past. Customer Success: Present.

SaaS 10

SaaS Customer centricity CRM Analytics 10