TeamSupport
JANUARY 20, 2021
The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. One example comes from the customer support manager at TeamSupport customer, OmniFund.
TechSee
DECEMBER 28, 2020
For sales support, press 1. For product support, press 1. For technical support, press 1. Likewise, agents were empowered to go above and beyond their standard scripts, using their newfound technical knowledge and skills to assist their customers. Focus on reducing customer effort.
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IdeasUnlimited
JANUARY 6, 2021
Customers could thus reach out and obtain help at all hours of the day. While TravelWifi’s internal team handled day hours, IdeasUnlimited took on night coverage 7 days a week for customer support, tier 1 technical support, and order processing. Multilingual support. Billing support. Backend support.
IdeasUnlimited
JANUARY 6, 2021
Customers could thus reach out and obtain help at all hours of the day. While TravelWifi’s internal team handled day hours, IdeasUnlimited took on night coverage 7 days a week for customer support, tier 1 technical support, and order processing. Multilingual support. Billing support. Backend support.
Comm100
JUNE 15, 2022
Just as live chat was a technological leap over telephone communication and is proving to be the most essential of all channels, chatbots are the latest technological milestone in customer support. Chatbots allow brands to offer cost-effective 24/7 support, while improving efficiency through automating up to 80% of all support queries.
24-7 InTouch
JANUARY 26, 2021
The global video gaming market was estimated at a value of $152 Billion USD in 2019, and saw significant growth in 2020, with nearly a 20% increase in value. Where contact centers enter the game is in the post-production customer support stage. Customer support also involves content and forum monitoring and moderation services.
IdeasUnlimited
JANUARY 11, 2021
In 2019, IdeasUnlimited was awarded the top Houston company for call center and business support services by Clutch. IdeasUnlimited support services cover customer support, technical support, and multilingual support with both inbound and outbound call center options.
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