Verint
DECEMBER 28, 2017
One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. One of the biggest differences has to do with how we acquire and then retain customers. More importantly, One Millimeter Mindset customer retention is about today and tomorrow, not yesterday.
TechSee
APRIL 16, 2019
Proactive assistance is the practice of identifying and resolving customer issues before they become problems. Taking the initiative in support processes could increase customer retention rates by 3-5% with consumers generally positive toward proactive service. And they appreciate that.
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JustCall
NOVEMBER 24, 2022
So, let’s take a consistent approach to the fundamentals of call center quality assurance: 62 % of US customers have stopped doing business with a brand because of poor customer service. Although the software performs some quantitative analysis, that human element is still needed to evaluate customer interactions.
SharpenCX
JUNE 10, 2021
Start with coaching and training. Create a strategy that sets your agents up for success, and coach them to always improve and reach their personal goals. Use in-line training paired with automation to cut down on the time you spend searching for coaching moments. Plus, it makes your employees (and customers) happier.
Customer Relationship Metrics
JULY 26, 2017
In a study by Jobvite, 95% of recruiters say hiring will be as or more competitive in the coming year (2017). This results in higher profits, lower costs, higher customer retention and referrals. They were built when customer retention and referrals were not seen as top-of-mind issues and when cost containment drove decisions.
TechSee
JUNE 25, 2019
The field is becoming increasingly mainstream with a 2017 Tractica report predicting that biometric hardware and software revenue will grow to $15.1 Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. billion worldwide by 2025, with a CAGR of 22.9
CX Journey
DECEMBER 27, 2017
Image courtesy of Pixabay I originally wrote today's post for CallidusCloud CX; it was published on their blog on June 21, 2017. Not seeing the results or improvements you expected to see from your customer listening efforts? Outline a systematic approach for service recovery to occur at the individual customer level.
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