Calabrio

MAY 25, 2016

While digital channels are set to overtake the phone by the end of 2016, companies must still continue to include phone capabilities in their omnichannel strategies in order to give customers what they want. In fact, 51.7% In a world where customer loyalty is low, companies simply cannot afford to disappoint customers.

Chatbots 49

Chatbots Contact Center Analytics Technology 49

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Communication and sharing of knowledge between individuals has a huge impact on customer service performance: the happier an employee is in their environment, the more engaged that person will be in his or her day-to-day job. More and more companies are using data-driven personality testing to help them in these crucial managerial decisions.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Natalie Petouhof

DECEMBER 1, 2015

Microsoft’s customer engagement solution, Dynamics CRM 2016, will be available worldwide. Intelligent collaboration with Delve functionality to surface trending content that is most relevant to what a person is working on. Tweet The purpose of the digital transformation capabilities?

CRM 56

CRM Analytics Sales Self service 56

Natalie Petouhof

MAY 9, 2016

With suites there is the opportunity to know your customers better, via shared data, shared knowledge across lines of business for personalized and relevant offers, products and services. In fact, 67% of a decision on what to buy in B2B sales is completed before the customer even talks to a sales person.

Banking 40

Banking Sales Marketing B2B 40

Avaya

JULY 15, 2016

In fact, everyone is moving to a mobile-first mindset considering that by 2020 the number of devices per person will grow from 3.64 Narrowing the scope a bit, look at a single slice of this great big pie by taking a look at what the mobile-first, digital transformation means for the sports and entertainment industry. Huge, in fact.

Entertainment 42

Entertainment Big data Analytics Wait times 42

Calabrio

JANUARY 6, 2016

CEO of Calabrio shares his predictions for the Contact Center, for 2016 and Beyond. Yes, cows: A company in the Netherlands developed a sensor that attaches to a cow’s ear, monitors its vital signs and transmits the data to a computer, which reports back to the farmer via email or text. Look at 2016. In terms of security?

Contact Center 53

Contact Center Analytics Self service Wireless 53

Natalie Petouhof

SEPTEMBER 8, 2015

How to Solve The Issues Related to Productivity and Customer Engagement: One way to solve these issues is with Microsoft Dynamics CRM 2016, which is their latest customer engagement solution. The Microsoft Dynamics CRM 2016 release also introduces Delve functionality into the application. Mobility and.

CRM 58

CRM Analytics Sales Accountability 58

aircall

NOVEMBER 17, 2016

In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. Therefore, this genre of consumer requires a completely new and personalized approach. Second, Millennials tend to closely and personally interact with businesses during their entire customer experience.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

SmartKarrot

FEBRUARY 3, 2022

It provides a variety of loans, including property-backed loans, personal loans, vehicle-backed loans, payroll loans, and salary advances. It also enables affiliates to make money by marketing and selling content on websites, private blogs, and other platforms. Founded in: 2016. CEO: Vinicius Roveda Goncalves. Founded in: 2011.

SaaS 10

SaaS Real estate Construction Transportation 10