ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Lisa was most recently Vice President of North America Customer Services at Oracle and has over 20 years of enterprise software and SaaS experience.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

Influitive

JUNE 14, 2016

Joe is chatting with Jane over dinner about a scathing review he read on G2 Crowd that panned the exact SaaS his company was on the cusp of implementing. What sets this new era in marketing apart from the “modern” is an earth-rumbling shift away from mass-reach metrics and click-this-to-do/get-that strategies. At their service.

Marketing 60

Marketing SaaS Consulting Consulting 60

ClientSuccess

NOVEMBER 3, 2017

Priscilla has been a Customer Success Manager for 15Five since January 2015, with a background as both an Account Executive and National Sales. Here are other customer success resources that will help you excel in your role: Customer Success eBooks : Customer Success as a Culture: Customer Success Leaders Edition. Example here. —.

Best practices 44

Best practices SaaS Employee engagement Metrics 44

ClientSuccess

FEBRUARY 23, 2018

I knew I wanted a used (preferably 2015 or newer and in very good to excellent condition), 6-speed manual transmission with less than 50,000 miles. Even when I eventually found a car that met my success criteria (2015 6-speed manual with less than 15,000 miles and in very good condition), the experience was not great.

Best practices 46

Best practices Customer Experience SaaS Metrics 46

CrazyCall

APRIL 9, 2019

Alice has authored the ebook Connecting Your Way to New Business, and created The BizTalk Blender®, a unique and innovative networking event designed to build professional relationships and engage business people in conversations that result in sales. In 2015, she was one of the judges for the First American Women in Sales Awards.

Sales 133

Sales Consulting Consulting Coaching 133