ClientSuccess

FEBRUARY 23, 2018

This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. I knew I wanted a used (preferably 2015 or newer and in very good to excellent condition), 6-speed manual transmission with less than 50,000 miles. Until next time!

Best practices 46

Best practices Customer Experience SaaS Metrics 46

ClientSuccess

NOVEMBER 3, 2017

Priscilla has been a Customer Success Manager for 15Five since January 2015, with a background as both an Account Executive and National Sales. CSM from the Trenches Best Practice – Open and Transparent Communication – Opening the Kimono. Best Practice: Open and Transparent Communication (Opening the Kimono).

Best practices 44

Best practices SaaS Employee engagement Metrics 44

Kayako

OCTOBER 29, 2015

Slowly coming back home: 2010 – 2015. This coincided with the rise of websites like odesk.com and elance.com (before their merger to upwork.com in 2015) specialising in virtual freelance work. 2015 – onwards. The tools and metrics aren’t aligned. Then the boom of US-based virtual assistants happened.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

inmoment

MAY 14, 2020

Since the program was launched in late 2015, more than 100,000 members have collectively lost over 1 million pounds or an average of 7% of their body weight, according to United Healthcare. Question #4: Are You Measuring the Right Key Metric(s)? Arriving at your key metrics will take time though.

Healthcare 52

Healthcare Chief Customer Officer Metrics Call Center 52

Comm100

MAY 19, 2020

20, 2015, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. See some of the best practices that you can emply when adding live chat to your sites. Note: This blog post was originally published on Jul. Download Now.

Best practices 111

Best practices Analytics Sales Benchmark 111

aircall

NOVEMBER 21, 2022

As a result of Aircall, the Spotahome team was able to increase bookings by 350% from 2015 to 2016.” ? Our Call Analytics Dashboard helps you monitor your customer satisfaction over time by letting you keep track of all your call metrics—such as wait time, missed call rate, and call volume—in one place. .

CRM 62

CRM Wait times Consulting Consulting 62