Kayako

OCTOBER 29, 2015

Slowly coming back home: 2010 – 2015. This coincided with the rise of websites like odesk.com and elance.com (before their merger to upwork.com in 2015) specialising in virtual freelance work. 2015 – onwards. The tools and metrics aren’t aligned. Then the boom of US-based virtual assistants happened.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

inmoment

MAY 14, 2020

Since the program was launched in late 2015, more than 100,000 members have collectively lost over 1 million pounds or an average of 7% of their body weight, according to United Healthcare. Question #4: Are You Measuring the Right Key Metric(s)? Arriving at your key metrics will take time though. ”

Healthcare 52

Healthcare Chief Customer Officer Metrics Call Center 52

ClientSuccess

NOVEMBER 3, 2017

Priscilla has been a Customer Success Manager for 15Five since January 2015, with a background as both an Account Executive and National Sales. Here are other customer success resources that will help you excel in your role: Customer Success eBooks : Customer Success as a Culture: Customer Success Leaders Edition. Example here. —.

Best practices 44

Best practices SaaS Employee engagement Metrics 44

Influitive

JUNE 14, 2016

What sets this new era in marketing apart from the “modern” is an earth-rumbling shift away from mass-reach metrics and click-this-to-do/get-that strategies. I was first introduced to the concept of the Servant Leader by community engagement maven Phoebe Venkat during a talk she did at a conference in 2015. At their service.

Marketing 60

Marketing SaaS Consulting Consulting 60

LiveChat

FEBRUARY 22, 2016

TIP: Learn how to turn your data into satisfaction from our data-driven support management ebook. It could be your CRM software, analytics platforms, NPS surveys, even simple contact forms and spreadsheets. You can learn more on what makes online customer service tick in our Customer Service Report 2015.

Marketing 44

Marketing Real estate CRM Personalization 44

Comm100

MAY 19, 2020

20, 2015, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. Note: This blog post was originally published on Jul. Improved Customer Service and Loyalty. Live chat analytics give you valuable insight into your agents as well. Download Now.

Best practices 111

Best practices Analytics Sales Benchmark 111

Netomi

SEPTEMBER 10, 2022

To review some of our own research on this topic, please check out any of our four eBooks on the topic of customer service: The State of Customer Service in 2022 Addressing The Top Customer Service Challenges in Retail with AI Righting the Ship Transforming Customer Service with AI. Let’s chat. Virtual Contact Center : What Is It?

Customer Service 52

Customer Service Chatbots Customer Support Enterprise 52