HGS
JUNE 17, 2015
Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know. As we noted in our May 13 post , Part 1 of our series on this topic, healthcare consumerism is stepping up the game for all stakeholders, specifically, buyers who are actively advocating for care and their own health decisions.
Comm100
NOVEMBER 2, 2020
Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. Industry: Healthcare. One of the best chatbot examples is from the healthcare industry. One of the Best Chatbot Examples for a Holistic Customer Lifecycle. Industry: B2B.
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Fonolo
JUNE 27, 2019
Open enrollment is one of the busiest and most stressful times of the year for healthcare insurance providers and consumers alike. In fact, many healthcare insurers start planning for open enrollment the minute the last season has come to a close. After all, this is how customer relationships are made or broken. That’s easy.
CSM Magazine
DECEMBER 10, 2020
In 2015, Gartner carried out research which stated that by 2018, 30% of our interactions with technology would be through conversations. As more and more consumers become aware of the benefits of voice assistants, businesses have taken the chance to include them in their customer service experience. No More Putting on Hold.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Customers That Stick
OCTOBER 23, 2014
This day features CX pros such as Tracy Tannenbaum of Banner Health and Joe Wheeler of the Service Profit Chain Institute. Global perspectives on service research priorities for 2015. Restoring humanity to healthcare: the key to driving loyalty and growth. Day Three: Service Growth and Revenue.
HGS
MAY 27, 2015
Contact centers have undergone significant transformation in the past few years, driven largely by the shift from voice to digital and omni-channel customer service. This continual channel shift has also influenced the nature and complexity of services being delivered. Widening Service Delivery Scope. Customer Service.
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