2015 Customer centricity Employee engagement Examples 
Beyond Philosophy
JANUARY 12, 2015
One needs not look further than current headlines to see both good examples of these philosophies in actions as well as those that could use a little work. My new eBook examines these philosophies as well as shows real world examples of these principles in action. Do you have a good example of one of these philosophies in practice?
Beyond Philosophy
JUNE 12, 2015
Most organizations focus on transactional details of the Experience, for example, hold times at the call center. Transactional details are important; they just aren’t the only important part of the Customer Experience. Successful Customer Experience addresses how you handle the transactional details. Reserve your spot today!
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Beyond Philosophy
OCTOBER 28, 2014
All the little parts along the way in your experience are what make a Customer experience Customer-Centric. Putting the Customer first in everything you do applies to every part of your organization, from the way you greet them to the way you bill them. Let me give you an example. Well, so do your Customers!
ijgolding
OCTOBER 3, 2016
As I continue to develop my Customer Experience Specialism around the globe, a number of questions are continually raised by the people I meet. These questions include the following examples: Should I measure NPS or CSat? How many customer segments should we have? Should we have a Chief Customer Officer.
ijgolding
SEPTEMBER 29, 2015
September is the month where Customer Experience in the UK is celebrated – and celebrated in style. On Friday 25th September 2015, hundreds of passionate Professionals who excel in demonstrating the power of Customer Experience, convened in London for the UK Customer Experience Awards. This year did not disappoint.
TechSee
APRIL 10, 2019
Oftentimes, the best business cases are those that both increase customer satisfaction and cut costs by reducing contact center enquiries or technician dispatches. BT – Customer-centric culture. Customer-centricity has been proven to drive repeat business, increase customer loyalty and boost profits.
Customer Guru
JANUARY 3, 2018
We, at Customer Guru, are on a mission to spread awareness of how Customer Experience (CX) should be the number one priority for Indian businesses to become more sustainable and successful globally. He has also been listed amongst the top 100 customer service professionals through PaulWriter Cx100.
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