2014 Customer retention Examples Feedback 
Win the Customer
DECEMBER 25, 2019
Social media sites have evolved from simply personal sharing portals to communication platforms that can enable organizations to deliver enhanced customer care and customer relationship development not typically capable in traditional customer service channels. YoY increase in customer retention.
Lumoa
JUNE 14, 2023
After all, why would any customer want to stay loyal to a product or service that’s not delivering the expected value? Microsoft’s Zune debacle is a perfect example of this. To illustrate, let’s take the example of United Airlines’ reputation crisis. But the damage doesn’t stop there.
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Clarabridge
FEBRUARY 2, 2017
Banks encounter many of the same problems as other enterprises— customer retention and loyalty, revenue growth, etc. These problems all point to the same solution – the need to understand exactly what customers are thinking and feeling about your brand. US and European banks paid $65 Billion in fines in 2014.
Clarabridge
FEBRUARY 2, 2017
Banks encounter many of the same problems as other enterprises— customer retention and loyalty, revenue growth, etc. These problems all point to the same solution – the need to understand exactly what customers are thinking and feeling about your brand. US and European banks paid $65 Billion in fines in 2014.
Lumoa
MAY 19, 2020
Let’s take this framework and apply it to a hypothetical business case for a robust customer experience program. In the example below, we’ve done some research that you can leverage in your own business case. For example, implementing a new checkout page may take 40 hours, but improve average cart size by 10%. Explore options.
PeopleMetrics
APRIL 28, 2015
Between 2001 and 2013, the number of large banks grew by 29% while small banks shrank by 24% (from 8,263 to 6,279) (Source: Mercatus Center at George Mason University (c) April 2014 The Financial Brand ). In 2006, the most common reason customers visited a branch was to deposit funds. Who are our customers?
delighted
OCTOBER 22, 2019
While there are many reasons and methods to measure customer experience (CX), keeping tabs on the perception of your customers via the Net Promoter methodology can be incredibly valuable for benchmarking the health of your business. Bonobos measures what customers enjoy about their products with NPS.
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