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You Can’t Legislate Customer Centricity

Beyond Philosophy

Immediate notification that includes next steps for Customers is the standard protocol for Customer-centric companies in the event of a data breach. Target , who suffered the data breach in 2013, knows the importance of this immediate and comprehensive action.

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How is Your Business Dealing with the Paradox of Choice?

Beyond Philosophy

16 July 2013. “The Simple Way to Minimize Buyer’s Remorse.” www.neurosciencemarketing.com. 19 August 2014. < < [link] > “Does Music Influence Your Wine Buying?” www.winepleasures.com. 29 July 2011. 19 August 2014. < < [link].

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Subconscious Clues That Call People to Action

Beyond Philosophy

25 March 2013. Sources: Aagaard, Michael. “10 10 Call-to-Action Case Studies with Takeaways & Examples from Real Button Tests.” Contentverve.com. 4 September 2014. < < [link] > The post Subconscious Clues That Call People to Action appeared first on Beyond Philosophy.

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Do You Use the Right Measures for Your CX?

Beyond Philosophy

At the end of 2013, the strategic NPS plummeted, and all the bonuses were canceled. You must understand what’s going on in consumers lives if you use this data—and their emotions are always going on, whether consciously or subconsciously. . In our Global Customer Experience consultancy , we look at the area of customer emotions.

Metrics 314
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Is Home Delivery the Right Marketing Strategy?

Beyond Philosophy

According to analysts, online home grocery market was worth almost $275 Billion in 2013. UK Home Delivery for Groceries is Big Business. In the UK, home delivery of grocery is very common. That number is expected to grow by 4% this year, and double in the next five years. If you would like to follow Beyond Philosophy click here.

Marketing 221
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What Target Is Doing to Regain Consumer Trust – – And One of The Most Effective Things They (and GM) Could/Should Do

Beyond Philosophy

That opportunity has been available for companies which have experienced negative press and impaired customer perception, such as Toyota, JetBlue, and FedEx. This has hurt the company financially, but there is also a ‘long tail’ of negative enterprise reputation and image to be addressed.

Wireless 257
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How to Build a Customer Retention Strategy

ProProfs Blog

According to the Growth Marketing Conference, customer retention “[…] refers to efforts by a business to keep customers from defecting.” ” It’s as simple as not allowing your customers to leave and switch to the other brand. Simplify Customer Service Experience & Delight Your Customers.