Fonolo

NOVEMBER 17, 2020

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Managing a contact center has a unique set of challenges.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

AWS Machine Learning

FEBRUARY 2, 2024

You can deploy each of these models through SageMaker JumpStart from the AWS Management Console , Amazon SageMaker Studio , or programmatically. For instructions, refer to Connect to your Linux instance with AWS Systems Manager Session Manager. In entered the Big Data space in 2013 and continues to explore that area.

Big data 90

Big data Technology Management Engineering 90

Voxjar

JUNE 8, 2021

Scorebuddy also offers a learning management solution and they recently added text analytics in order to search chat, support tickets, and more. Their platform includes a learning management system and allows you to survey your agents to measure their satisfaction. Founded in 2013. Founded in 2001. Based in Dublin Ireland.

Call Center 51

Call Center Analytics Enterprise Sales 51

Avaya

OCTOBER 25, 2017

self-described as “the human digital bank”) manage over half a million customers with only a few dozen branches. applying for loans, refinancing, and wealth management). Touch screens in branches provide both product information and the ability to directly manage accounts online. In Italy, banks like CheBanca!

Banking 58

Banking Telecommunications Big data Self service 58

AWS Machine Learning

MARCH 15, 2024

Healthcare organizations must navigate strict compliance regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) in the United States, while implementing FL solutions. FedML Octopus is the industrial-grade platform of cross-silo FL for cross-organization and cross-account training.

Healthcare 105

Healthcare Big data Engineering Accountability 105

AWS Machine Learning

FEBRUARY 1, 2024

Ingesting from these sources is different from the typical data sources like log data in an Amazon Simple Storage Service (Amazon S3) bucket or structured data from a relational database. In the low-latency case, you need to account for the time it takes to generate the embedding vectors.

Best practices 111

Best practices Engineering SaaS APIs 111

Tethr

DECEMBER 7, 2020

Specifically, customers told us that companies only managed to resolve their issues 40% of the time. But, it turns out, failing to resolve the issue a customer contacts the company about (what we call in the book “explicit issue failures”) only accounts for half of total callbacks.

Coaching 72

Coaching Banking Customer effort Wireless 72