CSM Magazine

APRIL 18, 2024

We knew we wanted a cloud-based system and it very quickly became apparent that the BigChange methods and processes were aligned with what we needed to achieve, and the functionality and vision was there to save us resource from day one, boost customer service and support us as we continue to grow.”

Management 52

Management Engineering CRM Finance 52

CSM Magazine

JULY 17, 2023

BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms. Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance.

Analytics 52

Analytics Finance CRM Engineering 52

CSM Magazine

OCTOBER 5, 2023

The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work. “BigChange delivered the best fit for our requirements and those of our customers.

Engineering 59

Engineering CRM Finance Enterprise 59

CSM Magazine

MARCH 7, 2024

Employing a team of nationwide engineers, fitters and customer service staff, the company has a showroom, workshops, spray shop and parts department at their headquarters in Halifax, West Yorkshire. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Automotive 52

Automotive Engineering CRM Finance 52

CSM Magazine

OCTOBER 2, 2023

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Finance 59

Finance CRM Enterprise Technology 59

CSM Magazine

MARCH 14, 2024

.” About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Management 52

Management CRM Engineering Finance 52

CSM Magazine

SEPTEMBER 28, 2023

With end-to-end digital workflows, integration with the Xero accounting package, networking with other BigChange users, and an online customer booking portal, BigChange has already transformed the management of the mobile operation, improving efficiency and boosting customer service. “‘where are you?

Engineering 59

Engineering CRM Finance Education 59

Comm100

SEPTEMBER 28, 2021

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation is helping organizations transition to a digital customer service offering that benefit both them and their customers.

Customer Service 91

Customer Service Chatbots Banking B2C 91

CSM Magazine

JUNE 22, 2023

. “It’s particularly important for reducing the environmental impact of running a fleet, but, as part of the complete end-to-end BigChange solution, it helps to improve efficiency and productivity, reduce costs and improve customer service.”

Finance 52

Finance CRM Enterprise Management 52

CSM Magazine

NOVEMBER 22, 2023

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Engineering 52

Engineering Finance Banking CRM 52

LiveChat

JANUARY 20, 2017

In this post, I’d like to focus on customer experience trends. Here’s how customer service of the future will look like. A quick history of customer service. Before we get to the future of customer service, let’s see how it looked in the past. It’s the era of omnichannel customer service.

Customer Service 62

Customer Service Customer Experience Chatbots Self service 62

Fonolo

FEBRUARY 20, 2020

“How does ADP do customer service so well?”. Amar Sidhu leans in and chuckles, “That’s easy — we’re customer-obsessed.”. Sidhu, the Senior Vice President of Service Delivery at ADP Canada — and leader of over 1000 associates on a day-to-day basis — knows what he’s talking about. This is their story.

Customer Service 67

Customer Service Metrics Call Center Banking 67

CSM Magazine

AUGUST 7, 2023

With Crucial, its new partners, and existing contractors, all using the same reporting platform, the customer receives a seamless service and management has total visibility of the mobile operation. “During the last few years, we have had to diversify our product and service offering and BigChange has continued to deliver.

Engineering 52

Engineering Management Finance CRM 52

CSM Magazine

NOVEMBER 14, 2023

Since implementing the cloud-based 6-in-1 solution, EB Gas has seen a 20 percent increase in the number of routine service jobs it can allocate and engineers are 30 percent more efficient capturing onsite information using mobile devices which are live-linked to the back-office system.

Engineering 52

Engineering CRM Finance Accountability 52

CSM Magazine

OCTOBER 19, 2023

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Finance 52

Finance CRM Engineering Enterprise 52

CSM Magazine

JULY 10, 2023

“Each feature has the potential to improve efficiency, boost productivity and raise our customer service levels and, as we continue to roll BigChange out across the Group, these will have a significant impact on the growth and profitability of the business.”

Finance 52

Finance Engineering CRM Enterprise 52

CSM Magazine

SEPTEMBER 6, 2023

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Finance 52

Finance Engineering CRM Enterprise 52

CSM Magazine

SEPTEMBER 21, 2023

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Management 59

Management Engineering CRM Finance 59

CSM Magazine

JANUARY 12, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Engineering 52

Engineering CRM Finance Enterprise 52

CSM Magazine

JUNE 9, 2023

The company has also boosted customer service as it can now capture and share time-critical information using the BigChange mobile app. “Our future depends on the quality of work and the quality of service we deliver today.

Finance 52

Finance Engineering CRM Enterprise 52

CSM Magazine

JANUARY 10, 2023

By eliminating menial administrative tasks, staff have been freed up and redeployed to work on customer service and business development. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world.

Finance 52

Finance Construction CRM Enterprise 52

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has been established for over 20 years and, in 2020, became an Employee-Owned Company. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world. About BigChange.

Finance 52

Finance CRM Enterprise Management 52

CCNG

OCTOBER 19, 2022

Less than half of CX execs trust their company's ability to deliver great experiences. Here are over 100 customer experience stats and trends for you to discover. 99% of Customer Experience and Success leaders believe CEM has a positive impact on their business. Only 8% of their customers agreed.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world.

CRM 52

CRM Engineering Enterprise Management 52

Taylor Reach Group

MAY 1, 2020

In a recent post, we looked at the cost of providing a poor Customer Experience (CX). Research suggests the cost of providing bad CX is climbing rapidly, from $20 Billion USD annually in 2013 to $62B in 2016 ( Forbes-Hyken ) to $83B in 2017 ( Customer Think-Jaiswal ). By Peg Ayers. Not at all. Talk to Them.

Consulting 140

Consulting Consulting Surveys Feedback 140

teleopti

DECEMBER 13, 2018

What are some of the key trends that will mold business and customer service operations in 2019? Dick Bucci of Pelorus Associates, a market research, consulting, and marketing communications firm that specializes in the contact center industry, dives into 5 trends impacting customer service and which companies need to stay on top of.

Customer Service 48

Customer Service Banking Contact Center Self service 48

CSM Magazine

MARCH 8, 2023

Communication between mobile engineers and back-office staff is improved and the ability to capture detailed information whilst onsite, including date and time stamped photographs complete with geocoded location, is boosting customer service.

Finance 52

Finance Engineering CRM Customer centricity 52

SmartAction

DECEMBER 15, 2021

In February 2020, 7 million jobs were open in the US, while the unemployment rate was 3.5%. It dropped to 63% until it normalized around 2013. Other factors include automation of routine jobs, the drug addiction crisis as overdose deaths jumped to 30% in 2020, and a lack of childcare infrastructure. It’s a solved problem.

Contact Center 78

Contact Center Virtual Agent Agent burnout Self service 78

CSM Magazine

NOVEMBER 8, 2022

The system is also improving communication between field-based teams and back-office staff, raising customer service levels and boosting feedback with real-time updates, ETAs and reporting. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Finance 52

Finance Engineering CRM Advertising 52

CSM Magazine

MARCH 30, 2022

Using the cloud-based platform, AinsCo has made efficiency gains across the board, reduced operational costs and improved customer service. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world.

Finance 52

Finance Transportation CRM Benchmark 52

CSM Magazine

JULY 26, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,800 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Finance 59

Finance CRM Education Enterprise 59

CSM Magazine

FEBRUARY 23, 2023

.” About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Management 52

Management Finance Engineering CRM 52

Fonolo

JANUARY 11, 2022

Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience (2019), Brad Cleveland . Internationally renowned customer strategy and management expert Brad Cleveland shares his best advice on how to succeed in today’s customer-focused contact center climate. DID YOU KNOW?

Call Center 81

Call Center Marketing Management First call resolution 81

CSM Magazine

DECEMBER 2, 2021

Trustee Fire and Security has boosted productivity by 25 per cent using the latest field service management software. . That has led to productivity gains across the office and field service operations of around 25 per cent. However, it’s customer service where the greatest benefits are being realised. About BigChange.

Technology 52

Technology Engineering CRM Enterprise 52

CSM Magazine

JULY 4, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Finance 52

Finance CRM Engineering Enterprise 52

CSM Magazine

APRIL 21, 2022

.” About BigChange: Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Engineering 52

Engineering Finance CRM Enterprise 52

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98