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Fireside Chat: Natero Shares Tips for Customer Success

Satrix Solutions

Read our interview: Evan Klein: How has the Customer Success industry changed since Natero was first founded in 2012? The title of “Customer Success Manager” wasn’t ubiquitous back in 2012, but today it’s the third most promising job of 2018 according to LinkedIn. What do you advise they focus on?

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SaaS: The Rules of Engagement

SmartKarrot

With the growth of SaaS industry, more and more Product Management teams are wondering as to how they can measure a very important aspect, and potentially the strongest leading indicator of success for SaaS Platforms: User Engagement. The need for measuring engagement is not new. Also, engagement is a moving target.

SaaS 10
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SaaStr 2020: Top 10 SaaS and Customer Success Takeaways

SmartKarrot

SaaStr is the world’s largest community of SaaS founders and executives. They have conducted events annually since 2012. Through this graph, we can see the impressive growth rate of SaaS industry. India’s SaaS industry is growing faster than other nations. SaaS companies no longer need “hot” locations like Silicon Valley.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Bill Dettering.

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Why SaaS Companies Need to Move to Product Led Growth ASAP!

SmartKarrot

If you’re in the Software-as-a-Service (SaaS) business, by now you’d know that SaaS is no longer a business luxury – it is everywhere. This ups the game – the next generation of SaaS companies will have to follow a different growth playbook to stand out and out-do competition. Why do SaaS ventures need Product Led Growth? .

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21 Most Active Sales Influencers on Social Media in 2018

CrazyCall

Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. Coach to SaaS founders, Chief instigator at DanMartell.com. Dan Martell is a serial entrepreneur, a world-famous business coach for SaaS founders and an angel investor since young years. But he always has an entrepreneurial spirit.

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ChurnZero’s 10 Customer Success Leaders to Watch in 2019

ChurnZero

Chris’ experience also includes leadership roles at Mercury Interactive, Gemstar-TV Guide, and Allibra Incorporated, where he played a transformation role building Cloud strategy and preparing the company for the leap to SaaS. She originally joined TapInfleunce as Vice President of Sales and oversaw annual SaaS revenue growth of 204%.