Satrix Solutions

APRIL 2, 2018

Read our interview: Evan Klein: How has the Customer Success industry changed since Natero was first founded in 2012? The title of “Customer Success Manager” wasn’t ubiquitous back in 2012, but today it’s the third most promising job of 2018 according to LinkedIn. What do you advise they focus on?

SaaS 60

SaaS B2B Metrics Accountability 60

SmartKarrot

MAY 13, 2020

With the growth of SaaS industry, more and more Product Management teams are wondering as to how they can measure a very important aspect, and potentially the strongest leading indicator of success for SaaS Platforms: User Engagement. The need for measuring engagement is not new. Also, engagement is a moving target.

SaaS 10

SaaS Upselling Analytics Metrics 10

SmartKarrot

SEPTEMBER 11, 2020

SaaStr is the world’s largest community of SaaS founders and executives. They have conducted events annually since 2012. Through this graph, we can see the impressive growth rate of SaaS industry. Bizzabo conducted a survey of nearly 400 event and marketing professionals to understand the current global situation.

SaaS 10

SaaS Upselling Metrics Marketing 10

Callminer

AUGUST 1, 2017

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

JUNE 12, 2020

If you’re in the Software-as-a-Service (SaaS) business, by now you’d know that SaaS is no longer a business luxury – it is everywhere. This ups the game – the next generation of SaaS companies will have to follow a different growth playbook to stand out and out-do competition. Why do SaaS ventures need Product Led Growth? .

SaaS 10

SaaS Accountability Sales Surveys 10

LiveChat

NOVEMBER 23, 2018

Working in any eCommerce, sales or SaaS organization, this is the only word that gets thrown around the company like a stuck record. Yes, knowing your target audience with metrics such as LSM, demographics etc is important, but I need to actually know more! I tend to do a lot of surveys with our customers. Who’s your customer?

Surveys 28

Surveys SaaS Personalization Advertising 28