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What the Subscription Economy Teaches Us About Kick-Ass Customer Experience

BlueOcean

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team. Let’s dive right in.

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What the Subscription Economy Teaches Us About Kick-Ass Customer Experience

BlueOcean

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team. Let’s dive right in.

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Inside Customer Success: Achievers

Amity

In that role, I’m responsible for ensuring that we’re delivering value to our customers, making sure they see the results of their recognition programs, and the value of their employee engagement efforts through our partnership. We also engage with an organization that helps us analyze why we win and why we lose.