Beyond Philosophy
NOVEMBER 10, 2014
Bain and company estimates that the amount spent to attract new customers as high as seven times more than keeping an existing customer. And the key to keep your customers is improving your customer experience because 68% of the customers that leave you do so because they are upset with the Customer Service they received.
Steve DiGioia
JUNE 20, 2016
Between 1979 and 2010, the median weekly income of full time wage and salary workers grew from 241 to 747 U.S. So why all the long-faces at work, why are our employees so disengaged and less productive? So why all the long-faces at work, why are our employees so disengaged and less productive? Bad leaders beget bad employees.
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ShepHyken
JANUARY 27, 2020
Each week I read a number of customer service and customer experience articles from various resources. Leveraging Trends to Drive Business Success through Customer Experience by Joseph Michelli. My Comment: Joseph Michelli has written an excellent article about how to leverage trends in the customer experience world.
CSM Magazine
JUNE 27, 2023
Zenarate raises $15M and leads movement from passive training to natural language AI Simulation Training to develop confident and prepared customer service and sales agents who deliver superior empathetic experiences and performance.
CSM Magazine
FEBRUARY 7, 2023
As the last tranche of Baby Boomers – born between the mids 1940s and mid 1960s – plan for their retirement, they’re making way for Generation Z – mid 90s to 2010. And it’s not just about keeping ‘bums on seats’ – almost six in ten employers report better employee engagement and motivation after introducing wellbeing benefits.
SharpenCX
JULY 15, 2020
Download Now: How to build a better customer experience using the data you already have in your contact center platform. Back in 2010, Wharton School students Neil Blumenthal, Andrew Hunt, David Gilboa and Jeffrey Raider founded Warby Parker. When paired with strong customer service though, you might have a recipe for success.
Noble Systems
OCTOBER 11, 2018
Industry stats on employee turnover and the actual cost to businesses are scary. According to Deloitte Analyst Josh Bersin, some industries, including detail, customer service and hospitality, are now seeing turnover rates between 30-40%. Retaining good employees is good business. 2X their annual salary.
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