TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Momentum Telecom

MARCH 30, 2020

In the US, more than 93 percent of Americans have access to broadband, compared to only approximately 75 percent in 2010². Enter call reporting, such as with Momentum Voice Analytics. There’s also been sharp growth in remote work over the past decade. But what if you need data-driven insight into your team or overall organization?

Abandon Call 97

Abandon Call Morale Government Analytics 97

Avaya

MARCH 23, 2017

So much so that nearly 90% of companies now compete solely on CX —a drastic increase from 36 % in 2010—and 50 % of consumer product investments are expected to be redirected to CX innovations—like attribute matching—by the end of this year. Contact us. We’d love to hear from you.

Big data 61

Big data Banking Contact Center Call Center 61

The Center for Client Retention

DECEMBER 4, 2018

To date, brands account for only 15 percent of the lucrative ad spend in mobile gaming apps, but that’s set to change. Predictive consumer analytics is not new, and neither is Amazon’s use of it. The service delivers free, ad-supported film and TV content from major studios.

Customer Experience 79

Customer Experience Real estate Advertising Airlines 79

CSM Practice

SEPTEMBER 25, 2020

13:20 – Nick shares his blog post about the four-step playbook for reopening with your customers. The bottom line and this is all detailed in our blog post was everyone was seeing an uptick in churn, everyone across the board whether you sold to small companies or big ones, whether you sold in multiple verticals or one vertical.

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

Help Scout

AUGUST 8, 2018

Underlying analytics. Example 1: Dear Elizabeth, We’re writing to let you know about a pricing update that affects your account. A generic signoff with no accountability from a leader at the company. Starting July 1, 2018, your subscription price will be $60 per month, plus tax where applicable.

Banking 40

Banking SaaS Accountability Engineering 40

AWS Machine Learning

OCTOBER 10, 2023

Customers often need to train a model with data from different regions, organizations, or AWS accounts. In this blog, you will learn to build a cloud-native FL architecture on AWS. Federated analytics – Federated analytics provides statistical measurements of distributed datasets without violating privacy requirements.

Healthcare 93

Healthcare Telecommunications Analytics Wireless 93