C Space
JANUARY 18, 2021
Customer benchmark: #1 in Logistics; #27 Overall. So much so that logistics – which has traditionally been a lower quartile category in our benchmark, leaped into the top quartile – up there with highly emotive categories like beauty and automotive. Customer benchmark: #4 in Media; #63 Overall. Q2 2020 revenue: $20.5
ChurnZero
JUNE 19, 2020
A: [Allen]: At the onset of COVID, we surveyed 50 PE firms and 25 strategic buyers and asked that exact question. They didn’t really exist in mass during 2008 and 2009, so we’ve never really seen it. Q: Do you expect a shift in the value and focus of growth versus retention? Net retention is more important right now.
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ClearAction
FEBRUARY 7, 2016
Why Customer Satisfaction Surveys are Not Customer-Centric article. Customer Survey Actions & Feedback to Customers BKM: Boeing, Motorola, Symantec. 1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group. 3 2009 Customer Experience Management Benchmark Study, Strativity Group.
Fonolo
APRIL 17, 2019
research firm that surveys 20 million global travelers yearly. This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. The human touch: There’s an app for that.
Amity
JANUARY 13, 2016
Since 2009, the popularity of customer success has increased 800%. • Benchmarks for Customer Success. For some departments measuring success using external benchmarks is an effective way to get ahead of your competition. In this article, Sabrina Bozek explains why internal benchmarks are better suited for Customer Success.
ClearAction
NOVEMBER 16, 2023
Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants.
Lumoa
AUGUST 5, 2022
According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. The Impact of Global Events on the Retail Industry.
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