ChurnZero

JUNE 19, 2020

You Mon]: My angle on that is if you have a product that’s quick to value, onboard, or self-service then month-to-month is a great way to go. A: [Allen]: At the onset of COVID, we surveyed 50 PE firms and 25 strategic buyers and asked that exact question. You want to make it easy for them to buy.

SaaS 72

SaaS Metrics Surveys Customer retention 72

Fonolo

APRIL 17, 2019

research firm that surveys 20 million global travelers yearly. This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. The human touch: There’s an app for that.

Airlines 78

Airlines Transportation Contact Center Self service 78

JustCall

JANUARY 31, 2023

Fully self-service and easy to set up. Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk. Google Voice Overview Founded in 2009, Google Voice is a voice over Internet protocol (VoIP) phone service.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Comm100

NOVEMBER 13, 2022

Knowledge base: With a knowledge base in place, teams can provide fast self-service answers to their customers, as well as detailed help resources for agents to support customers. The key benefits of omnichannel customer service. Survey data shows that customers hate repeating themselves. Founded: 2009.

Customer Service 88

Customer Service Multichannel Chatbots Healthcare 88