ClearAction

FEBRUARY 7, 2016

Why Customer Satisfaction Surveys are Not Customer-Centric article. Customer Survey Actions & Feedback to Customers BKM: Boeing, Motorola, Symantec. 1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group. 3 2009 Customer Experience Management Benchmark Study, Strativity Group.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. • Benchmarks for Customer Success. For some departments measuring success using external benchmarks is an effective way to get ahead of your competition. In this article, Sabrina Bozek explains why internal benchmarks are better suited for Customer Success.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

JustCall

JANUARY 31, 2023

“I’ve used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system. Google Voice Overview Founded in 2009, Google Voice is a voice over Internet protocol (VoIP) phone service. Better call quality than its competitors.”

voip 52

voip Enterprise Interactive Voice Response CRM 52

Comm100

NOVEMBER 13, 2022

Siloed data can cause issues in customer service transactions such as: Poor efficiency as support agents need to search a variety of records and possibly consult other agents to solve a problem. Survey data shows that customers hate repeating themselves. Founded: 2009. SOC 2 Type II. Headquartered: Vancouver, Canada.

Customer Service 88

Customer Service Multichannel Chatbots Healthcare 88