Fonolo

APRIL 17, 2019

research firm that surveys 20 million global travelers yearly. This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. This situation has been quite a challenge for all airlines.

Airlines 78

Airlines Transportation Contact Center Self service 78

Comm100

NOVEMBER 13, 2022

In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. One survey found that 90% of consumers now rate an immediate response as either “important” or “very important” when they need a customer service question answered. . This meant a shift away from efficiency metrics towards agent wellbeing.

Customer Service 75

Customer Service Chatbots Best practices Surveys 75

Comm100

NOVEMBER 13, 2022

As support teams using omnichannel customer service platforms can handle queries faster, customers also enjoy reduced wait times. Survey data shows that customers hate repeating themselves. Slower and more costly customer service, as agents spend more of their time looking for answers and less time helping customers.

Customer Service 88

Customer Service Multichannel Chatbots Healthcare 88