Customer Guru

MAY 22, 2018

Indeed, there are a few studies that highlight the impact of employee engagement on factors such as service and sales. Sales: Fabick CAT showed an improvement of 300% net industry sales due to enhanced employee engagement. Not just that, he must be coached and held accountable and his/her progress must be tracked.

Employee engagement 96

Employee engagement Coaching Surveys Construction 96

Quality Contact Solutions

JULY 19, 2018

At Quality Contact Solutions, we’ve defined our niche as sales. We exist because the world is driven by sales. Program Type: Business to business sales. Project scope: QCS conducts business to business sales for this client. QCS has been working with this client on an on-going basis since 2009.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Amity

SEPTEMBER 7, 2016

With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. There were 4 Customer Success Managers at the time.

Metrics 0

Metrics Upselling Accountability Customer retention 0

Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Customer effort 40

Customer effort Engineering Feedback Technology 40

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Create customer feedback emails. For instance, the Sales team can share call related information and call recording with the Customer Success team. Send out an SMS/email campaign to an inactive customer, like once every 3 days.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Create customer feedback emails. For instance, the Sales team can share call related information and call recording with the Customer Success team. Send out an SMS/email campaign to an inactive customer, like once every 3 days.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. The Health Insurance Portability and Accountability Act (HIPAA), enacted in 1996, fundamentally shapes the U.S. Compliance with the Health Insurance Portability and Accountability Act (HIPAA) is paramount to safeguarding the privacy and security of patient data.

Call Center 104

Call Center Telemarketing Healthcare Government 104