LiveChat

JANUARY 23, 2020

Collecting customer feedback. I can’t imagine a better way of collecting customer feedback than simply tuning in to what the people in the community have to say. Your community can act as your customer support. As a consequence, LEGO launched its Ideas platform in 2008.

Gamification 69

Gamification Feedback Education Entertainment 69

Nicereply

DECEMBER 3, 2019

In late 2008 Malcom Gladwell published his book Outliers: The Story of Success. However, with only thirty days, you don’t have time to learn everything under the sun about customer service. What you need is a base level of knowledge that will enable you to create a feedback loop. Remember, this is only temporary.

Customer Service 74

Customer Service Metrics Customer Support Construction 74

JustCall

MAY 14, 2020

Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Customer Success was an unexplored area back during the 2008-2009 period of the global recession. But with time, businesses have made Customer Success a tool to assess their profit generation.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Customer Success was an unexplored area back during the 2008-2009 period of the global recession. But with time, businesses have made Customer Success a tool to assess their profit generation.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

LiveChat

JANUARY 23, 2020

Collecting customer feedback. I can’t imagine a better way of collecting customer feedback than simply tuning in to what the people in the community have to say. Your community can act as your customer support. As a consequence, LEGO launched its Ideas platform in 2008.

Gamification 28

Gamification Feedback Education Entertainment 28

Lumoa

JANUARY 2, 2022

How to Turn Detractors into Promoters Did you know that a 5% reduction in customer churn rate can increase profits by 25 to 95% ? Here are four steps to help you turn an unhappy customer into a happy one. Collect Feedback The first step in turning detractors into promoters is understanding your customers.

Feedback 83

Feedback Surveys Customer centricity Customer retention 83

Callminer

JANUARY 18, 2021

A 2008 report by CFI group explained that when customer service professionals are perceived to converse softly and clearly, they resolve customer issues 88% of the time. “The nature of a call center operator’s job is very sensitive, as there is account information available every time they assist a customer.

Best practices 226

Best practices Call Center Contact Center Scripts 226

ProProfs Blog

MAY 15, 2020

In short, you try to make use of everything under your power to provide good customer experience. feedback on how you’ve done and if they’re happy with you. But we all know how difficult it is to get proper customer feedback , even after you have provided good customer experience.

Surveys 97

Surveys Customer Experience Feedback Best practices 97

aircall

JANUARY 6, 2021

Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. The Importance of Customer Support for Financial Services. Customer support services back up sales teams, building on relationships to ensure their customers are satisfied for the long term.

Sales 62

Sales Banking Call Center Upselling 62

Amity

OCTOBER 31, 2016

We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team.

Coaching 0

Coaching Engineering Upselling Marketing 0

Comm100

DECEMBER 22, 2016

In this article, we’re going to give you a sneak peak at some of the customer experience trends that you can expect to see in the new year, and some tips on how you can put them into practice. Third party messaging applications, like Facebook messenger and Kik, will become mainstream channels for customer service.

Customer Service 35

Customer Service Benchmark Multichannel CRM 35

Netomi

JANUARY 5, 2022

Flavio is the VP of Operations and Customer Support at DigiCert, Inc., Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. . Flavio Martins.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98