2008 Call center experience Customer Support Feedback 
Callminer
JANUARY 18, 2021
.” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script.
Fonolo
NOVEMBER 17, 2020
Though most businesses have observed the need for social support, 29.3% of them are still not utilizing it; instead, they’re redirecting customers to another channel. Consumers want a place to give quick feedback, vent, and interact with their favorite brands. 5) Social Media is Synonymous With Customer Support.
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