Customer Guru

JANUARY 3, 2018

We, at Customer Guru, are on a mission to spread awareness of how Customer Experience (CX) should be the number one priority for Indian businesses to become more sustainable and successful globally. He has also been listed amongst the top 100 customer service professionals through PaulWriter Cx100.

Customer centricity 95

Customer centricity Healthcare Management Feedback 95

SmartKarrot

AUGUST 29, 2022

Be customer-centric. Netflix has always been focused on providing an exceptional experience for its customers — even at the expense of short-term profits and revenue growth. It also invested heavily in customer service and support, even when doing so meant sacrificing profits.

SaaS 10

SaaS Engineering Advertising B2B 10

ShepHyken

MARCH 30, 2018

Depending on whether your Customer Care department is an extension of your marketing or your customer service strategy, the KPIs you give yourself may be different. Type: Customer Centric. Customer Satisfaction (CSAT) is the most common KPI companies track when it comes to Customer Care.

Customer Experience 213

Customer Experience Average Handle Time Customer Care Customer centricity 213

Beyond Philosophy

JUNE 4, 2015

Most brands and corporations slide by on fairly macro, passive, and transactional approaches to customer relationships. These might include customer service speed, occasional price promotions, merchandising gimmicks, new product offerings, and the like. These companies are also invariably quite disciplined and proactive.

Airlines 360

Airlines Marketing Enterprise Advertising 360

Kayako

JANUARY 25, 2019

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke with us about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer service that would quite literally “make mom proud!”. About Jeanne Bliss. It’s very important to wire care into our operating processes.

Chief Customer Officer 49

Chief Customer Officer Airlines Customer Service Personalization 49

ijgolding

JUNE 25, 2018

One company in particular has maintained my custom for far longer than any other. In 2007 (11 years ago by my calculations), Kirk Kazanjian famously wrote a book about Enterprise Rent a Car. Winning customer loyalty is like running a marathon?, However, said company has finally pushed me that one step too far.

Enterprise 77

Enterprise Customer centricity Accountability Customer Experience 77

Beyond Philosophy

OCTOBER 15, 2015

Consumers say Customer Service is important to them when choosing a brand and forming loyalty with it. 97% of Customers believe that Customer Service is important to them when they choose where they do business. consumers said they have stopped doing business with companies that blow it with Customer service.

Customer Service 379

Customer Service Multichannel Self service CRM 379

aircall

JUNE 21, 2021

The company is well-known for going to great lengths to satisfy its customers, which its Bali location proved in 2007. . Companies should also have an idea of what problems their customers face. It also enables you to address the common frustrations that people have with the customer experience. The Problem.

Sales 71

Sales Customer Experience Surveys Feedback 71