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Top 5 Customer Service & CX Articles for the Week of May 29, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Cramer sat down with Appleā€™s SVP of services Eddy Cue earlier Tuesday at the inaugural CNCB CEO Summit in Santa Barbara. Driving accelerated, sustainable growth while delighting customers is a complex puzzle.

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Amazing Business Radio: Dennis Yu

ShepHyken

How to Use TikTok for Marketing and Customer Service. They discuss how businesses can use TikTok to promote their brand and enhance customer experience. Top Takeaways: Social Media is an opportunity for a brand to show the world that they are interested in resolving issues for their customer. Repurpose content.

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How to Achieve Personalized Customer Service with AI Tools

TechSee

I see you are a Loyalty member since 2007, and have stayed at our property in London every year around this time. Personalization as a driver in customer service. AI has the power to achieve mass personalization by harnessing huge amounts of data from multiple data sources and uncovering patterns in customer behavior.

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Digital Transformation in Customer Service: 5 Inspirational Success Stories (Part 3 of 4)

Comm100

Welcome to part three in our series exploring digital transformation in customer service. In this series, weā€™ve been looking at how digital transformation is helping organizations transition to a digital customer service offering that benefit both them and their customers.

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Premier BPO Receives Two Prestigious Awards At SOCAP Impact Awards Gala

CSM Magazine

Premier BPO’s team was honored with two awards: The SOCAP Customer Service Star and the SOCAP Supreme Trainer. These accolades underscore Premier BPO’s commitment to delivering quality customer service through innovative training and ongoing improvements.

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Partner Spotlight: iLink

Aspect

iLink Solutions , an ARCOM Group company , was founded in 2005 and has been an Aspect partner since 2007. iLink offers complete products and services to the market, in a flexible and agile way, while always remaining cognizant of customersā€™ needs. who is poised and ready to bring Aspect Via to the Brazil region. ? .

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4 Tips to Avoid the Customer Service Mistakes I Made 10 Years Ago

Customer Service Life

In 2007, in the midst of the Global Financial Crisis, any prospect of new business was welcome. My boss approached me and said, ā€œHey Jeremy, you might start seeing calls, emails, and chats trickle in about this new VOIP phone service. Here are some important elements you might include: Words that describe your customer voice (e.g.