SharpenCX

NOVEMBER 17, 2021

>> Read Next: What Metrics to Measure in your Contact Center to Save Customer Retention and Build Brand Loyalty. Spotify, originally founded in 2006 in Sweden, continues to see success. Even when something goes wrong, Spotify delivers a personal and unique customer experience. Spotify Finds Success.

Customer retention 145

Customer retention Personalization Accountability Customer Experience 145

CX Global Media

JULY 8, 2019

The first step in the contact center agent journey comes with the hiring process. In my experience as a practitioner, solution provider, learner and educator in the contact center industry, I’ve reached the conclusion that we have a massive education opportunity. Conference Coverts to On-demand Learning. Free Access.

Contact Center 120

Contact Center Education Coaching B2B 120

Balto

AUGUST 3, 2022

As the global economy shows signs of recession, the Conversation Excellence Lab wanted to understand how executives are planning to shift their contact center budgets, and how they view the future of the contact center as a whole. Is the contact center a drain on resources, a necessary expense to manage customer needs?

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Etech GS

JULY 16, 2019

However, when it comes to regulatory compliance in the contact center industry, taking risks should never be considered as an option. Reduce the risk by prohibiting personal mobile device use in secure areas. That’s why it’s essential to implement role-based credentials in your contact center.

Call Center 68

Call Center industry standards Contact Center Personalization 68

TMP Direct

APRIL 29, 2015

Loss of customer loyalty: “Contact centers leave 18% of customers with unresolved issues. Contact Center Satisfaction Index for 2008, published by the CFI Group] “We spend up to 10% more for the same product with better service.” Customer Service Fast Facts.

Customer Service 40

Customer Service Advertising Contact Center Customer retention 40

Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. At HoduSoft , we strongly believe that call centers and contact centers should do whatever it takes to manage their daily operations as efficiently and effectively as possible.

Best practices 52

Best practices Call Center Omni-channel support Management 52

airespring

FEBRUARY 25, 2016

With all the contact center solutions out there—and all the features available—there is a LOT of terminology and jargon thrown around. So to make it easier for you, we decided to put in the work to define cloud contact center terms and ideas in a way that anyone could understand. Have a definition you’d like to see?

Cloud contact 54

Cloud contact Interactive Voice Response Contact Center Self service 54