Beyond Philosophy

NOVEMBER 28, 2017

Since 2005, over 50,000 respondents, in 49 countries and multiple b2b and b2c industries have participated in research incorporating the Hierarchy model emotions. million total survey questions, with several million devoted to emotions and feelings related to experience. Some additional stats: We have asked approximately 4.5

B2C 207

B2C Banking B2B Customer advocacy 207

Horizon CX

OCTOBER 2, 2023

The Experience Gap is Alive and Kicking The experience gap (delivery gap, Bain & Company, 2005) is well known: 80% of CEOs say they deliver great experiences, whereas only 8% of customers agree. SUPERVISOR: Scott, we need more surveys. When we get one bad survey, we must get eight good surveys. Get more surveys.

Surveys 52

Surveys Airlines Government Management 52

Quiq

NOVEMBER 9, 2022

It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). You’ll improve our contact center operational efficiency with conversations, survey results, and performance data all in one easy-to-use interface. With regular surveys. Increase conversions.

Call Center 87

Call Center Chatbots Contact Center Surveys 87

Toister Performance Solutions

APRIL 12, 2018

This comes from this 2005 report from Bain, so it's a little out of date. A total of 450 executives and 3,300 consumers were surveyed, though this study focused specifically on the digital experience. On the bright side, it has improved since 2005! The lesson here is your survey can be really valuable, if you actually use it.

Customer centricity 48

Customer centricity Technical Support Surveys Consulting 48

Liveops

NOVEMBER 2, 2018

workforce freelancing in the course of a year. For instance, almost 30 percent of workers surveyed said they would take a wage cut in order to telecommute, according to an article by HR Drive. million in 2005 (up 115 percent increase since 2005). The sheer number of freelancers alone tells the story: In 2017, roughly 57.3

Management 75

Management Transportation Entertainment Engineering 75

Liveops

NOVEMBER 2, 2018

workforce freelancing in the course of a year. For instance, almost 30 percent of workers surveyed said they would take a wage cut in order to telecommute, according to an article by HR Drive. million in 2005 (up 115 percent increase since 2005). The sheer number of freelancers alone tells the story: In 2017, roughly 57.3

Management 75

Management Transportation Entertainment Engineering 75

ProProfs Blog

DECEMBER 23, 2019

Maybe a couple of customer surveys. Of course, they do. But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation. Their feedback towards the services they received via your operators through post-chat survey form. That’s not it.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144