Beyond Philosophy

NOVEMBER 28, 2017

Since 2005, over 50,000 respondents, in 49 countries and multiple b2b and b2c industries have participated in research incorporating the Hierarchy model emotions. million total survey questions, with several million devoted to emotions and feelings related to experience. Some additional stats: We have asked approximately 4.5

B2C 207

B2C Banking B2B Customer advocacy 207

Toister Performance Solutions

APRIL 12, 2018

This comes from this 2005 report from Bain, so it's a little out of date. A 2017 study by Capgemini Consulting sought to provide updated insight into the so-called executive disconnect. A total of 450 executives and 3,300 consumers were surveyed, though this study focused specifically on the digital experience.

Customer centricity 48

Customer centricity Technical Support Surveys Consulting 48

C Space

DECEMBER 6, 2018

Nicola Spitzer, Senior Consultant at C Space, explains why a little bit of empathy can go a long way… Tweet. Senior Consultant at C Space. After passing my driving test in 2005, I stopped driving in 2006. But the mobility sector hasn’t quite cracked the issue of trust. Nicola Spitzer. Here today, gone tomorrow?

Transportation 40

Transportation Engineering Healthcare Consulting 40

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Of course, paramount to the efficiency of a contact center is…”. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. James Pollard. theadvisorcoach.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334