2005 Consulting Customer Experience Training 
Micah Solomon
OCTOBER 9, 2018
The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Train your employees to handle unhappy customers–and to win them back when things go wrong. email, chat, web).
Beyond Philosophy
NOVEMBER 29, 0002
As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. Chances are, you aren’t going to carry on being a customer either. In every Customer Experience, customers feel emotions that reflect on their memory of the experience.
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Beyond Philosophy
MARCH 16, 2023
I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what? So, how can this be?
Beyond Philosophy
DECEMBER 28, 2020
It occurred to me that perhaps some of you have had something similar to your Customer Experiences in a different culture. Today, we will discuss how you can design a country’s culture into your global experience. This exercise is one of the first things we do when consulting an organization.
Beyond Philosophy
MAY 5, 2016
As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. Chances are, you aren’t going to carry on being a customer either. In every Customer Experience, customers feel emotions that reflect on their memory of the experience.
Beyond Philosophy
DECEMBER 6, 2017
Per an article in the NY Times a few weeks ago about a review published in The New England Journal of Medicine back in 2005, as many as two-thirds of hospital admissions related to medication problems were the result of “noncompliance.” Act Now To Turn Customer Pain Points into Pleasurable Profits.
Beyond Philosophy
SEPTEMBER 17, 2020
Townsend researches visual processing and visual design’s effect on customer behavior. Furthermore, in 2005 at the height of Apple’s existence, Townsend was clear that much of the brand’s popularity was due to its design, which was beautiful, intelligent, and simple—right down to the box it came in. .
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